Assistant GM Logan Square

Pinnacle Fit Clubs LLC; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fitness is seeking an Assistant Manager to enhance gym operations and deliver an exceptional member experience. This dynamic role involves recruiting and training a motivated team, ensuring a welcoming atmosphere, and maintaining high standards of cleanliness and service. The ideal candidate will possess strong leadership and customer service skills, along with a positive and energetic attitude. Join this vibrant team and make a meaningful impact in the fitness community while enjoying a range of benefits, including health insurance and a free membership.

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental and Vision Insurance

401k Plan

Life/AD&D Insurance

Voluntary STD and LTD Benefits

Qualifications

• Must be 18 or older with a background check clearance.
• Energetic and enthusiastic attitude is essential for success.

Responsibilities

• Assist in recruiting and training high-performing staff.
• Oversee member service to ensure a superior customer experience.
• Track statistics and prepare reports regularly.

Skills

Customer Service Skills

Leadership Skills

Problem-Solving Skills

Basic Computer Skills

Punctuality and Reliability

Energetic and Positive Attitude

Education

High School Diploma or GED

Job description

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Role Overview

The Assistant Manager will assist in overseeing gym operations to ensure an exceptional Judgement Free member experience and a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training, and developing a high-performing staff including Member Service Representatives, Trainers, and Custodians.
• Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
• Support staff management and provide backup to the Club Manager as needed.
• Assist in staff scheduling and supervision.
• Oversee member service to ensure a superior customer experience.
• Resolve or escalate employee issues or concerns.
• Handle front desk activities such as answering phones, member check-in, new member sign-up, tours, and member requests.
• Oversee cleanliness and maintenance of the facility.
• Assist in ordering supplies within budget constraints.
• Track statistics and prepare reports (weekly, monthly, annually).
• Provide backup support during employee absences.

Benefits

• FREE Black Card Membership
• Paid Time Off (PTO)
• Health Insurance (effective first month)
• Medical & Prescription plans
• HSA
• Dental and Vision
• Life/AD&D insurance
• Voluntary STD and LTD benefits
• 401k plan after 3 months

Qualifications

• Background check clearance
• Superior customer service skills, preferably in fitness
• Punctuality and reliability
• Leadership, diplomacy, and listening skills
• Basic computer skills
• Energetic, enthusiastic, positive attitude
• Strong problem-solving skills
• CPR certification (employer-provided)
• High school diploma or GED
• Must be 18 or older

Physical Demands

• Standing and walking during shifts
• Talking in person or on the phone
• Occasionally lifting up to 50 lbs
• Occasional exposure to chemicals

Application Process

Submit your resume or complete our application via the Apply Now section. Applications are reviewed continuously until the position is filled. We appreciate your interest!

Legal Statements

We are an E-Verify company. All hires will be processed through E-Verify to confirm eligibility to work in the U.S.

We are an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.