Assistant GM Morton Grove

Pinnacle Fit Clubs LLC; Morton Grove (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fitness is seeking an Assistant Manager to help oversee gym operations. This role focuses on ensuring an exceptional member experience while maintaining a financially successful club. You will assist in recruiting and developing a high-performing team, manage member services, and ensure the facility's cleanliness. This position offers a dynamic environment where your leadership and customer service skills will shine. Join a team that values positivity and a commitment to excellence in fitness!

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401k plan after 3 months

Qualifications

• Satisfactory background check required.
• CPR certification will be provided by the employer.

Responsibilities

• Assist in recruiting, hiring, and training staff.
• Maintain a welcoming atmosphere for members and guests.
• Track statistics and generate reports regularly.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Skills

Punctuality and Reliability

Education

High School Diploma or GED

Job description

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Job Overview

The Assistant Manager will assist in overseeing gym operations to ensure an exceptional Judgement Free member experience and a financially successful club.

Essential Duties and Responsibilities

1. Assist in recruiting, hiring, training, and developing a high-performing staff including Member Service Representatives, Trainers, and Custodians.
2. Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
3. Support Staff Management and provide backup support to the Club Manager as needed.
4. Assist in staff scheduling and supervision.
5. Oversee member service to ensure a superior customer experience.
6. Help resolve or escalate employee issues or concerns.
7. Participate in front desk activities such as answering phones, member check-ins, new member sign-up, tours, and handling member requests and issues.
8. Assist in overseeing cleanliness and maintenance of the facility.
9. Support in ordering supplies within the designated budget.
10. Track statistics and generate reports (weekly, monthly, annually).
11. Provide backup support for employee absences.

Benefits

• FREE Black Card Membership
• Paid Time Off (PTO)
• Health Insurance (first of the month following hire)
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental, Vision, Life/AD&D
• Voluntary Short and Long Term Disability
• 401k plan after 3 months

Qualifications

• Satisfactory background check
• Superior customer service skills, preferably in fitness
• Punctuality and reliability
• Leadership, diplomacy, and listening skills
• Basic computer skills
• Energetic, enthusiastic, positive attitude
• Strong problem resolution skills
• CPR certification (employer-provided)
• High school diploma or GED
• Must be 18 or older

Physical Demands

• Standing and walking during shift
• Talking in person or on the phone
• Occasionally lift up to 50 lbs
• Occasional exposure to chemicals

How to Apply

Interested candidates should submit their resume or complete the application via the 'Apply Now' section. Applications are reviewed continuously until the position is filled.

Thank you for your interest!

E-Verify Statement

We are an E-Verify company. Employment offers are contingent upon verification of legal work authorization.

EOE Statement

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.