Assistant General Manager: Store Ops & Guest Experience

Workstream; Mayfield Heights (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Workstream is looking for an Assistant General Manager (AGM) in Mayfield Heights, Ohio. The AGM will support the General Manager in leading the team to create an exceptional Guest Experience while upholding brand standards. This role involves managing store operations, staff development, and marketing strategies.

The ideal candidate has a High School Diploma, 2 years of experience in customer service or retail, and excellent communication skills. Responsibilities include ensuring food safety compliance, managing cash activities, and driving team performance.

Qualifications

• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• ServSafe Certification is required.
• Ability to perform basic POS and computer functions.

Responsibilities

• Assist the General Manager in leading the team for exceptional guest experience.
• Use operational tools to achieve operational excellence.
• Manage cash activities and ensure compliance with food safety guidelines.

Skills

Leadership

Customer service

Communication skills

Operational excellence

Education

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Workstream is looking for an Assistant General Manager (AGM) in Mayfield Heights, Ohio. The AGM will support the General Manager in leading the team to create an exceptional Guest Experience while upholding brand standards. This role involves managing store operations, staff development, and marketing strategies.

The ideal candidate has a High School Diploma, 2 years of experience in customer service or retail, and excellent communication skills. Responsibilities include ensuring food safety compliance, managing cash activities, and driving team performance.