Assistant General Manager - Soho (Flagship Location)

A.L.C.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A.L.C. in New York seeks an Assistant Store Manager to support the Store Manager in driving sales and delivering a premium shopping experience.

You will develop product knowledge, lead stylists on the sales floor, and foster a positive, professional, and team-oriented environment. Reports to Store Manager. This role emphasizes client relationships, VIP events, and maintaining visual standards while meeting store targets.

Qualifications

• 3+ years of luxury/contemporary retail management experience.
• Proficient with retail POS systems, Excel, and Word.
• Ability to lift up to 20 pounds.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Team player who thrives on others' successes.
• Willingness to work retail hours, including weekends and holidays.

Responsibilities

• Motivate stylists on the sales floor to meet performance standards.
• Lead sales floor activities by engaging customers and delivering top service.
• Foster appointment, consignment, and VIP culture with managers.
• Provide weekly KPI updates on outreach, retention, top clients, consignments.
• Achieve personal sales plan for store and self.
• Collaborate with stylists to develop the team.
• Build new client relationships and communicate product knowledge.
• Maintain visual merchandising and housekeeping standards.
• Handle daily paperwork and operational tasks.
• Execute company policies and procedures.
• Perform other duties as assigned.

Skills

Communication

Leadership

Teamwork

Organization

Detail-oriented

Tools

POS System

Excel

Word

Job description

Summary:

As an A.L.C. Assistant Store Manager you willbe responsible for supporting the Store Manager in business objectives including maximizing sales and providing an exceptional shopping experience for the customer.You will become a brand ambassador through gained product knowledge, with a natural passion for styling, and an ability to develop strong relationships. You will contribute to an overall positive, professional, productive, and team-oriented environment. This role reports directly into the Store Manager.

Responsibilities:

• Strong focus on the sales floor, motivating stylists to ensure performance standards are met
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement; ensuring the highest level of customer service is provided
• Foster a strong appointment, consignment, and event culture in partnership with our Manager of V.I.P. Client Relations and Studio Services.
• Provide weekly updates to SM/RMs on Studio KPI’s: outreach, retention rate, top clients, consignment conversion
• Achieve personal sales plan and metric goalsfor both store and self
• Team sells with Sales Stylists to contribute to the development of the stylist team
• Ability to sustain and expand new client relationships
• Communicate product knowledge to all associates to ensure that the team can speak to each collection’s vision and the product’s quality
• Maintain a high level of visual merchandising and housekeeping standards
• Perform all daily paperwork and other operational tasks
• Execute company policies and procedures
• Other Duties as assigned

Qualifications:

• Minimum of three (3) years of experience in luxury/contemporary retail management
• Basic computer skills in retail point of sales system, excel, and word
• Must be able to lift, carry or move objects weighing up to 20 pounds
• Organizational skills and an eye for detail
• Demonstrate strong verbal and written communication skills.
• A team player who is inspired by other’s successes as well as your own.
• Able to work retail hours, including weekends and holidays.