Assistant General Manager (Full Time) - Soho

A.L.C.; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AFLAC supplemental benefits

Retirement plan

Paid time off

Employee discount

Job summary

A.L.C. Assistant General Manager in New York will support the General Manager in achieving business objectives by maximizing sales and delivering an exceptional customer experience on the sales floor.

You will build product knowledge, act as a brand ambassador, and develop strong relationships with clients while maintaining a positive, professional, and team-oriented environment. This role reports to the Store Manager.

Qualifications

• Minimum of three (3) years of experience in luxury/contemporary retail management.
• Basic computer skills in retail POS system, Excel, and Word.
• Ability to lift up to 20 pounds.
• Organizational skills with eye for detail.
• Strong verbal and written communication skills.
• A team player who is inspired by other’s successes.
• Able to work retail hours, including weekends and holidays.

Responsibilities

• Strong focus on the sales floor, motivating stylists to ensure performance standards are met.
• Demonstrate sales leadership on the sales floor through customer engagement; ensure highest level of customer service.
• Foster a strong appointment, consignment, and event culture in partnership with VIP/Studio teams.
• Provide weekly updates on Studio KPI’s: outreach, retention rate, top clients, consignment conversion.
• Achieve personal sales plan and metrics for store and self.
• Team sells with Sales Stylists to develop the stylist team.
• Expand new client relationships.
• Communicate product knowledge to all associates for vision and quality.
• Maintain high visual merchandising and housekeeping standards.
• Perform daily paperwork and operational tasks.
• Execute company policies and procedures.
• Other duties as assigned.

Skills

Luxury retail management

Strong communication

Team player

Weekend availability

Tools

POS system

Excel

Word

Job description

Summary: As an A.L.C. Assistant General Manager you will be responsible for supporting the General Manager in business objectives including maximizing sales and providing an exceptional shopping experience for the customer.You will become a brand ambassador through gained product knowledge, with a natural passion for styling, and an ability to develop strong relationships.You will contribute to an overall positive, professional, productive, and team-oriented environment. This role reports directly into the Store Manager.

Responsibilities

• Strong focus on the sales floor, motivating stylists to ensure performance standards are met
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement; ensuring the highest level of customer service is provided
• Foster a strong appointment, consignment, and event culture in partnership with our Manager of V.I.P. Client Relations and Studio Services.
• Provide weekly updates to SM/RMs on Studio KPI’s: outreach, retention rate, top clients, consignment conversion
• Achieve personal sales plan and metric goalsfor both store and self
• Team sells with Sales Stylists to contribute to the development of the stylist team
• Ability to sustain and expand new client relationships
• Communicate product knowledge to all associates to ensure that the team can speak to each collection’s vision and the product’s quality
• Maintain a high level of visual merchandising and housekeeping standards
• Perform all daily paperwork and other operational tasks
• Execute company policies and procedures
• Other Duties as assigned

Qualifications

• Minimum of three (3) years of experience in luxury/contemporary retail management
• Basic computer skills in retail point of sales system, excel, and word
• Must be able to lift, carry or move objects weighing up to 20 pounds
• Organizational skills and an eye for detail
• Demonstrate strong verbal and written communication skills.
• A team player who is inspired by other’s successes as well as your own.
• Able to work retail hours, including weekends and holidays.

The compensation for this position ranges from $30 to $32 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, supplemental benefits through AFLAC, a retirement plan various paid time off programs, and employee discount/perks.