Assistant General Manager, San Francisco (City)

Equinox; San Francisco (CA); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary club membership

Perks: PT, Pilates, Spa and Shop

Job summary

Equinox in San Francisco is seeking a capable Operations Manager to lead Front Desk, Maintenance, and Kids' Club teams while maintaining brand standards and guest experiences. You will hire, train, and evaluate staff, manage scheduling and payroll budgets, and drive service excellence.

The role requires 1-3 years of management experience, strong communication, and financial literacy. A Bachelor's degree is preferred, with a flexible schedule and potential location reassignment as needed.

Qualifications

• 1-3 years of management experience in an operational management setting.
• Strong verbal and written communication skills.
• High-touch customer service experience preferred.
• Effective time management and follow-up skills.
• Financial management experience.
• Bachelor's Degree preferred.

Responsibilities

• Influence and lead a dynamic workforce across departments (Front Desk, Maintenance, Kids' Club).
• Interview, hire, train, and manage staff; assist in schedules and payroll budget adherence.
• Complete staff performance evaluations monthly and annually.
• Maintain adherence to monthly ordering timelines and budgets.
• Ensure high-level customer service to club members.
• Collaborate with General Manager to support ancillary departments and sales.
• Monitor departmental goals and monthly projections.
• Maintain club cleanliness per Equinox standards.
• Ensure safety, risk management, and loss prevention procedures are followed.
• Support other projects or responsibilities as directed by the General Manager.
• Be open to location reassignment and flexible schedules.

Skills

Leadership ability

Verbal & written communication

Customer service

Time management

Financial management

Payroll/budget awareness

Education

Bachelor's Degree preferred

Job description

Company Description

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

What We Do

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands-on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long-term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids' club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of costumer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox's company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in an operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor's Degree preferred
• Will be provided via Assistant General Manager onboarding manual
• PHYSICAL REQUIREMENTS
• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Pay Transparency: $72,000 - $90,000 Annually

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.