Assistant General Manager - Palo Alto

SmartRecruiters, Inc.; Palo Alto (CA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Perks and incentives

Job summary

Equinox is seeking an accomplished Operations Manager to lead Front Desk, Maintenance, and Kids’ club operations at our premium wellness club. You will inspire teams, manage schedules, payroll budgets, and uphold Equinox brand standards.

Responsibilities include staff performance evaluations, cost control, safety, service quality, and collaboration with General Manager to support sales. A Bachelor’s degree is preferred, strong communication, and a commitment to excellence are essential.

Qualifications

• Proven leadership ability with 1–3 years of management experience in an operational management environment.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow-up skills.
• Bachelor’s Degree preferred or equivalent.

Responsibilities

• Influence and inspire a dynamic workforce.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club to meet brand standards and payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure a high level of customer service to club members.
• Support ancillary departments and sales with General Manager input.
• Monitor monthly departmental goals and projections; adjust plans as needed.
• Ensure cleanliness and adherence to Equinox standards; uphold risk management.

Skills

Leadership ability

Communication skills

Customer service experience

Time management

Education

Bachelor’s Degree preferred

Job description

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.
We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.
Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

RESPONSIBILITIES:

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of customer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Bachelor’s Degree preferred
• Will be provided via Assistant General Manager onboarding manual

PHYSICAL REQUIREMENTS

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Pay Transparency: $72,000 - $85,000 Annually

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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