Assistant General Manager | Sales / Operations/Training Manager

Amazing Lash Studio; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

Sales commission

PTO

Free services

Discounted services

Referral program

Flexible schedule

Job summary

Amazing Lash Studio is hiring an Assistant Manager/Training Manager in Round Rock, Texas. You will support daily studio operations, lead sales training and coaching, oversee new-hire training, and drive membership and retail goals.

The role requires a Cosmo or Esti license, lash extension experience, and strong leadership in a fast-paced environment. You'll manage a high-energy team, coordinate scheduling, respond to client reviews, and contribute to social media marketing efforts while ensuring

Qualifications

• Experience in management roles such as sales/operations manager or general manager.
• Cosmo or Esti license is required.
• Lash extension experience is required.
• Salon experience is a plus.
• Strong leadership and sales management skills; able to lead a team and drive results.
• Excellent customer service and organizational skills.
• Ability to implement structure, policies and procedures.
• Exceptional verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong social media familiarity (Instagram, Facebook, Yelp, Google Business, TikTok).
• Willingness to work flexible days, nights, weekends and holidays; on-call availability.

Responsibilities

• Assist Management in studio operations.
• Ensure high service levels and adherence to standards.
• Lead sales training, coaching, and role-playing.
• Provide monthly evaluations and new-hire training.
• Manage membership and retail sales goals.
• Support Owner and Director with daily operations.
• Conduct monthly employee evaluations.
• Participate in staff training and development.
• Drive studio revenue and productivity goals.
• Oversee social media presence and marketing activities.
• Respond to client reviews and maintain a high-energy guest experience.
• Coach and train staff on sales and service processes.
• Oversee scheduling of sales associates.

Skills

Sales management

Operations management

Leadership

Customer service

Communication

Team motivation

Staff coaching

Scheduling

Education

Cosmo or Esti license

Job description

Overview

Hiring Immediately for an Assistant Manager/Training Manager! Would you like to pursue a career in the ever-growing beauty industry? Now's the time to join our Amazing Team!! The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

AMAZING LASH STUDIO ASST MANAGER BENEFITS:

• Competitive pay and bonus structure
• Commission on Sales
• Paid Time Off (PTO)
• Free and discounted services
• Referral Program
• Flexible Schedule

RESPONSIBLITIES:

• Assist Management in operations of the Amazing Lash Studio
• Ensure a high level of service and execution of organizational standards
• Act as main sales Manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
• Act as the Stylist Trainer - provides monthly evaluation, new hire training, ongoing mentoring and training of new services
• Sales management duties include management and motivation to set, achieve, and exceed personal, team and individual membership sales, and retails sales goals
• Assists studio Owner and Director in all daily operations
• Conduct new hire training for both Front Desk and Service providers
• Conduct monthly employee evaluations
• Participate in continual education and training of staff
• Assists in setting, achieving Studio revenue and productivity goals
• Creates and implements Studio\'s social media presence and marketing strategies on daily, weekly and monthly basis
• Responds and addresses all client reviews
• Consistently creates a friendly, high-energy environment for guests and staff through motivation, greeting, assisting and quickly responding to customer and staff questions and needs
• Demonstrates desired behavior of staff including focus on membership sales, customer service, cash management, retail sales, member retentions, staff interaction and follow up with guests
• Provides strong leadership/management presence
• Maintains quality service by informing organization standards and policies
• Coaches and trains sales associates/customer service and esthetician and cosmetologist staff on the sales and operations process
• Oversees and manages all membership retention
• Manages sales associate schedules
• Ensures that all Studio policies and procedures are being properly followed and executed
• Inventory Management
• Maintains and impeccable and clean studio

QUALIFICATIONS:

• Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
• Must have a Cosmo or Esti license
• Must have lash extension experience
• Salon experience a plus
• Has excellent leadership, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly and staff is motivated.
• Implement structure, policies and procedures.
• Customer Service oriented
• Highly organized and able to multi task in a fast-paced emotional environment.
• Ability to identify and problem solve, set expectations, goals and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver and be three steps ahead in all situations.
• Strong project and goal management skills
• Have experience in social media platform to include Instagram, Facebook, Yelp, Google Business, Tik Tok, Hoote Suites
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Must have flexibility to be on call 7 days a week all operational hours
• Competent trainer and motivator
• Creative and dedicated
• Outgoing and able to work with multiple personalities

Amazing Lash Studio (multiple locations El Paso, TX).