Assistant General Manager | Sales / Operations/Training Manager

Amazing Lash Studio; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

PTO

Free and discounted services

Referral Program

Flexible Schedule

Job summary

Amazing Lash Studio is hiring an Assistant Manager/Training Manager in El Paso, TX. You will support studio operations, lead sales training, and coach a team of estheticians and service providers.

Role requires lash extension experience, a Cosmetology license, and strong leadership. The position offers a dynamic, fast-paced environment with a focus on growth, customer service, and membership retention.

Qualifications

• Management experience required (sales/operations/general manager).
• Cosmetology or esthetician license required.
• Lash extension experience required.
• Salon experience a plus.
• Strong leadership and sales management skills; motivate staff and drive operations.

Responsibilities

• Assist Management in operations of the studio.
• Ensure high level of service and adherence to standards.
• Act as main sales Manager and trainer; identify training needs and provide ongoing training.
• Provide monthly evaluation and new hire training for staff.
• Manage membership retention and achieve revenue goals.
• Oversee daily operations with Owner and Director.
• Conduct new hire training for Front Desk and Service providers.
• Conduct monthly employee evaluations.
• Lead social media marketing and studio promotions.
• Respond to client reviews and maintain a high-energy environment.
• Coach and train sales, customer service, esthetician and cosmetologist staff.
• Inventory management and studio cleanliness.

Skills

Management experience

Cosmetology license

Lash extension experience

Leadership

Sales management

Policy implementation

Customer service

Multitasking

Problem solving

Delegation

Communication skills

Interpersonal skills

Organization

Project management

Social media

Flexible schedule

On-call

Trainer

Motivator

Creativity

People skills

Education

Cosmetology license

Job description

Overview

Hiring Immediately for an Assistant Manager/Training Manager! Would you like to pursue a career in the ever-growing beauty industry? Now's the time to join our Amazing Team! The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

AMAZING LASH STUDIO ASST MANAGER BENEFITS:

• Competitive pay and bonus structure
• Commission on Sales
• Paid Time Off (PTO)
• Free and discounted services
• Referral Program
• Flexible Schedule

RESPONSIBLITIES:

• Assist Management in operations of the Amazing Lash Studio
• Ensure a high level of service and execution of organizational standards
• Act as main sales Manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
• Act as the Stylist Trainer - provides monthly evaluation, new hire training, ongoing mentoring and training of new services
• Sales management duties include management and motivation to set, achieve, and exceed personal, team and individual membership sales, and retails sales goals
• Assists studio Owner and Director in all daily operations
• Conduct new hire training for both Front Desk and Service providers
• Conduct monthly employee evaluations
• Participate in continual education and training of staff
• Assists in setting, achieving Studio revenue and productivity goals
• Creates and implements Studio's social media presence and marketing strategies on daily, weekly and monthly basis
• Responds and addresses all client reviews
• Consistently creates a friendly, high-energy environment for guests and staff through motivation, greeting, assisting and quickly responding to customer and staff questions and needs
• Demonstrates desired behavior of staff including focus on membership sales, customer service, cash management, retail sales, member retentions, staff interaction and follow up with guests
• Provides strong leadership/management presence
• Maintains quality service by informing organization standards and policies
• Coaches and trains sales associates/customer service and esthetician and cosmetologist staff on the sales and operations process
• Oversees and manages all membership retention
• Manages sales associate schedules
• Ensures that all Studio policies and procedures are being properly followed and executed
• Inventory Management
• Maintains and impeccable and clean studio

QUALIFICATIONS:

• Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
• Must have a Cosmo or Esti license
• Must have lash extension experience
• Salon experience a plus
• Has excellent leadership, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly and staff is motivated.
• Implement structure, policies and procedures.
• Customer Service oriented
• Highly organized and able to multi task in a fast-paced emotional environment.
• Ability to identify and problem solve, set expectations, goals and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver and be three steps ahead in all situations.
• Strong project and goal management skills
• Have experience in social media platform to include Instagram, Facebook, Yelp, Google Business, Tik Tok, Hoote Suites
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Must have flexibility to be on call 7 days a week all operational hours
• Competent trainer and motivator
• Creative and dedicated
• Outgoing and able to work with multiple personalities

Each Amazing Lash Studio location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Amazing Lash Franchise, LLC (ALF) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners studios are their employees, not those of ALFS. This is not an offer of employment by ALF. Benefits vary by independently owned and operated Amazing Lash Studio location. Amazing Lash Studio and Amazing Lash Studio + design are registered trademarks owned by ALF

Legal Disclaimer

©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.