Lead Retail Sales Associate / Customer Service / Assistant Manager

Amazing Lash Studio; Mandeville (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Commission based on performance

Discounts on retail products

Ongoing training

Career advancement

Job summary

Amazing Lash Studio in Mandeville, LA is seeking an Assistant Studio Manager for a full-time role (32-40 hours per week). You will support the studio manager, lead a talented team, train staff, and help maintain an inviting, high-service environment for clients seeking lash extensions and related services.

Responsibilities include scheduling, guest records, inquiries, and promoting memberships. The position offers a friendly workplace, ongoing training, and opportunities for advancement within a

Qualifications

• Must have a passion for managing, training and teaching and want to have a long term, profitable, and stable career as a manager for our talented staff.
• Lead the team and promote Amazing Lash Studio memberships and retail products to guests.
• Assists studio manager with membership retention and attrition.
• Strong work ethic, responsible, punctual, dependable, and self motivated.
• Ability to problem solve in a timely manner in absence of the general manager and communicate professionally with team and guests.
• Assist general manager with social media uploads and front desk tasks (MindBody POS experience a plus).

Responsibilities

• Lead and assist in training administrative tasks (including filing and data entry) of guests records and surveys.
• Prepare guests records for services.
• Greet guests, answer phone calls, book appointments, and provide a friendly welcome.
• Promote studio services and retail products; uphold cleanliness and organization of lobby, studio, and public areas.
• Participate in events to promote the studio and maintain standards.

Skills

People management

Training & teaching

Customer service

Communication

Administration & data entry

Social media updates

Professional appearance

Problem solving

Reliability

Tools

MindBody POS

Job description

Overview

Do you want to be a part of the leading specialist in beauty and eyelashes as an assistant studio manager? We're looking for Full Time (32-40 hours a week) to join our growing, award winning, and top performing lash studio, where your talent is appreciated.

To create lasting beauty and confidence in an inviting environment through safety, passion, dedication, and excellence, so our clients look and feel AMAZING!

Qualifications

• Must have a passion for managing, training and teaching and want to have a long term, profitable, and stable career as a manager for our talented staff
• Leading team and promoting Amazing Lash Studio memberships and retail products to guests
• Assists studio manager with membership retention and attrition
• Consistently leads by example to create a friendly environment for guests by welcoming and assisting as well as quickly responding to customers questions and needs
• Holds all team members to the highest level of accountability to exceed salon expectations
• Answers phone calls, books appointments, and enthusiastically greets guests
• Leads and assists in all training of administrative tasks (including filing and data entry) of guests records and surveys
• Prepare guests records for services
• Participate in special events to promote studio
• Maintains cleaning, organizing, and maintenance of lobby, studio and public areas (including restroom)
• Sets expectations for team regarding quality service by enforcing organization standards
• Strong work ethic, responsible, punctual, dependable, and self motivated
• Ability to problem solve in a timely manner (in absence of the general manager) and communicate professionally and effectively with team members and guests
• Strong verbal and written communication skills
• Professional appearance
• Assist general manager with social media uploads
• Salon/front desk/MindBody POS system experience a plus

Benefits

• Competitive compensation plan with potential to make $14 - $18 per hour plus commission based on performance
• Discounted lash extension and brow services including volume upgrades
• Membership sales bonus
• Flexible hours
• Discounts on all retail products
• A fun working environment
• Clear career path to grow as a professional
• Ongoing training
• Opportunities for advancement

Legal Disclaimer

2023 Amazing Lash Franchise, LLC (ALF). Each Amazing Lash Studio location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ALF. Amazing Lash Studio and Amazing Lash Studio + design are registered trademarks owned by ALF.