Assistant General Manager - Safety Lead GSSE

Patriot Rail Company; Lincoln (NH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development and advancement

Job summary

Patriot Rail, operating Granite State Railway in Lincoln, NH, seeks an Assistant General Manager (Safety Lead) to champion safety culture and drive daily operations. You will work with the General Manager and Meredith, NH leadership to ensure safety, compliance, and excellent customer service across rail and excursion activities.

The role demands 5+ years in hospitality or safety management, strong leadership, and knowledge of railway regulations.

Qualifications

• 5+ years of hospitality experience or safety management experience.
• Not a typical 9-5 role; weekends and holidays are busy.
• Demonstrated leadership in railroad, transportation, logistics, hospitality, or similar
• Working knowledge of railway operations and safety practices
• Strong communication, problem-solving and decision-making skills
• Ability to lead teams in a dynamic field-oriented environment

Responsibilities

• Lead safety leadership activities: safety tenets, audits, risk reduction, incidents, corrective actions, and training.
• Support daily railroad operations, customer service initiatives, and performance monitoring.
• Manage workforce scheduling, resource planning, and coordination with maintenance teams.
• Develop and mentor Granite State Railway staff; reinforce Patriot Rail values.
• Foster relationships with customers, community stakeholders, and regulatory agencies.

Skills

Safety leadership

Leadership

Communication

Problem-solving

Team leadership

Railroad safety practices

Education

Associate's or Bachelor's degree in Transportation, Business, Hospitality, or related field

Job description

Patriot Rail is seeking a highly motivated Assistant General Manager (Safety Lead) to join Granite State Railway. This leadership position is ideal for an experienced tourist attraction or excursion railroad professional who is passionate about creating long lasting memories and a strong safety culture while helping lead daily railroad operations.

As the Assistant General Manager, Lincoln, you will serve as the railroad's on-site safety leader and a key member of the management team. You will work closely with the General Manager and Assistant General Manager, Meredith, NH, to ensure safe, efficient, and customer-focused operations while supporting employee development, regulatory compliance, and operational excellence.

What You'll Do

Safety Leadership

• Champion Patriot Rail's 5 Safety Tenets and Core Value of Safety.
• Lead daily safety initiatives, job briefings, inspections, and compliance audits.
• Conduct safety observations and proactively identify opportunities for risk reduction.
• Investigate incidents, injuries, rule violations, and near misses.
• Develop and implement corrective action plans.
• Monitor compliance with FRA, OSHA, DOT, and company standards.
• Lead emergency response preparedness and safety training programs.
• Promote employee engagement in safety programs and continuous improvement efforts.

Operations Leadership

• Support the General Manager in daily railroad operations and customer service Initiatives.
• Monitor rail bike and train operations and customer service performance.
• Ensure compliance with operating rules, procedures, and service standards.
• Manage workforce scheduling, resource planning, and productivity initiatives.
• Coordinate with transportation, mechanical and Maintenance of Way teams to ensure safe and reliable operations.
• Support contractor oversight and operational compliance.

Team Development

• Provide leadership, coaching, and mentoring to the entire Granite State Railway team to foster a positive, fun and safe workplace.
• Create and manage a culture of accountability, teamwork, and professionalism.
• Assist with hiring, training, performance management, and employee development.
• Reinforce Patriot Rail's core values through visible leadership and engagement.

Customer & Community Relations

• Support customer service excellence and operational responsiveness.
• Develop positive working relationships with customers, community stakeholders, and regulatory agencies.
• Represent Granite State Railway professionally within the communities we serve.

What We're Looking For

Required Qualifications

• 5+ years of Hospitality experience / safety management experience.
• This position is not a typical 9-5 position, weekends and holidays are often the busiest times of the year!
• Demonstrated leadership experience in a railroad, transportation, logistics, hospitality, or similar operating environment.
• Working knowledge of railway operations and safety practices.
• Strong communication, problem-solving, and decision-making skills.
• Ability to lead teams in a dynamic, field-oriented environment.

Preferred Qualifications

• Tourism Management Experience
• Experience conducting safety audits and incident investigations.
• Knowledge of FRA regulations and compliance requirements.
• Supervisory or management experience.
• Associate's or Bachelor's degree in Transportation, Business, Hospitality, or a related field.

Why Join Patriot Rail?

At Patriot Rail, safety is more than a priority. It's a core value. We believe our success starts with empowering employees, investing in our people, and creating a workplace where safety, teamwork, and customer service drive everything we do.

This role offers an exciting opportunity to make a direct impact on railroad operations while helping build and sustain a world-class safety culture.

Benefits

• Competitive salary
• Annual incentive opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Employee assistance programs

Physical Requirements

• Ability to work outdoors in all weather conditions.
• Ability to walk on uneven terrain and railroad ballast.
• Ability to climb railcars, locomotives, ladders, and stairs.
• Ability to lift up to 50 pounds.
• Availability to respond to operational or emergency situations outside normal business hours as needed.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Please review the Know Your Rights notice from the Department of Labor.