Manager Rail Bike Operations GSSE

Patriot Rail Company; New Hampshire; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus opportunity

401(k) retirement plan with generous 4

Full-time benefits package

Unique outdoor railroad environment

Lead a fun team and memorable guest-ex

No two days are exactly alike!

Job summary

Granite State Scenic Railway - (WMSR) in Lincoln, NH is seeking a hands-on Rail Bike Manager to lead our team, champion safe daily operations, and deliver exceptional guest experiences. You will oversee safety, staffing, maintenance, and operational excellence for the rail bike operation, while coordinating with leadership on seasonal planning and trainings.

This is a full-time, salary-exempt role requiring weekend and holiday availability; you’ll lead a fun, fast-paced team in a unique outdoor

Qualifications

• Prior supervisory or management experience.
• Strong communication and people skills.
• Knowledge of railroad operations and safety is preferred.
• Ability to lift and move rail bikes when needed.
• Valid driver’s license is required.

Responsibilities

• Lead, train, schedule, monitor daily attendance, ridership, and operational metrics.
• Plan with leadership on seasonal budgeting and improvements.
• Run daily safety meetings and enforce safety procedures.
• Maintain, inspect, clean, and repair rail bikes, facilities, and equipment.
• Assist guests with reservations and questions as needed.
• Communicate with staff via radio or phone throughout the day.
• Handle other railroad duties and provide hands-on leadership as required.
• Provide First Aid/CPR/AED in emergencies.

Skills

Supervisory experience

Communication skills

Organizational skills

Railroad operations knowledge

Safety awareness

Problem solving

Valid driver’s license

Lift/move rail bikes

Job description

Granite State Scenic Railway - (WMSR)
Lincoln, NH 03251, USA

Description

Lead people, run a safe operation, and deliver an outstanding guest experience at Granite State Scenic Railway.

We're looking for a hands-on Rail Bike Manager to lead and develop our team, champion safe and reliable daily operations, drive business results, and ensure every guest receives an exceptional experience. This role is responsible for the overall performance of the Rail Bike operation in Lincoln, NH, including safety, staffing, guest satisfaction, maintenance, and operational excellence.

What You’ll Do

• Lead, train, schedule, monitor daily attendance, ridership, and operational metrics and adjust staffing and resources as needed.
• Partner with company leadership on seasonal planning, budgeting, and operational improvements
• Run daily safety meetings and make sure everyone follows safety procedures.
• Keep the operation running smoothly, safely, and on schedule.
• At times, help guests, assist with reservation questions, and handle customer questions.
• Ensure rail bikes, facilities, and equipment are inspected, clean, maintained, and repaired in accordance with company standards and safety requirements.
• Move rail bikes when needed for operation or storage.
• Check crossings and perform safety checks.
• Communicate with staff throughout the day by radio or phone.
• Help with train operations and other railroad duties when needed.
• Jump in and help wherever you’re needed—this is a hands-on leadership position.
• Ensure rail bike compliance with all company, state, and federal safety requirements.
• Investigate and document incidents, accidents, and near misses and implement corrective actions when necessary.
• Provide First Aid/CPR/AED in an emergency.

What You Bring

• Previous supervisory or management experience.
• Great communication and people skills.
• Strong organizational skills and attention to detail.
• Knowledge of railroad operations, terminology, and safety is preferred.
• A positive, professional attitude and the ability to solve problems on the fly.
• Valid driver’s license.
• Ability to lift and move rail bikes when needed.

The Schedule

This is a full-time salary exempt position supporting a 7-day-a-week operation. Weekend, holiday, and peak-season availability is required. Flexibility for opening, closing, and occasional extended shifts is important.

• Full-time benefits package
• Annual bonus opportunity
• 401(k) retirement plan with a generous company match
• Work in a unique outdoor railroad environment
• Lead a fun team and help create memorable guest experiences
• No two days are exactly alike!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.