Assistant General Manager - Safety Lead GSSE

Granite State Scenic Railway; Lincoln (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual incentive

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development and advancement

Employee assistance programs

Job summary

Granite State Scenic Railway is seeking an experienced Assistant General Manager (Safety Lead) to oversee safety culture and daily operations in Lincoln, NH. You will serve as on-site safety lead and work with the General Manager to ensure safe, customer-focused operations while guiding employee development and regulatory compliance.

The role requires strong leadership, field presence, and the ability to drive continuous improvement in a tourist railroad environment.

Qualifications

• 5+ years of hospitality experience or safety management in a railroad/transportation environment.
• Not a typical 9-5 role; weekend/holiday coverage may be required.
• Demonstrated leadership in a railroad, transportation, hospitality, or similar setting.
• Working knowledge of railway operations and safety practices.
• Strong communication, problem-solving and decision-making skills.

Responsibilities

• Lead daily safety initiatives, audits, and training programs.
• Support daily railroad operations and customer service initiatives.
• Coach, mentor and develop the Granite State Railway team.
• Ensure compliance with FRA, OSHA, DOT and company standards.
• Engage with customers and community stakeholders to maintain strong relations.

Skills

Hospitality leadership

Safety management

Team leadership

Communication skills

Decision making

Problem solving

Education

Associate's or Bachelor's degree in Transportation, Business, or Hospitality

Job description

Assistant General Manager - Safety Lead GSSE

Job Category: Services

Requisition Number: ASSIS001655

Posted: October 20, 2026

Full-Time

On-site

Locations

Showing 1 location

Granite State Scenic Railway - (WMSR)
Lincoln, NH 03251, USA

Description

Patriot Rail is seeking a highly motivated Assistant General Manager (Safety Lead) to join Granite State Railway. This leadership position is ideal for an experienced tourist attraction or excursion railroad professional who is passionate about creating long lasting memories and a strong safety culture while helping lead daily railroad operations.

As the Assistant General Manager, Lincoln, you will serve as the railroad's on-site safety leader and a key member of the management team. You will work closely with the General Manager and Assistant General Manager, Meredith, NH, to ensure safe, efficient, and customer-focused operations while supporting employee development, regulatory compliance, and operational excellence.

If you are a hands‑on leader who enjoys working in the field, coaching employees, and driving continuous improvement, we encourage you to apply.

What You'll Do

Safety Leadership

• Champion Patriot Rail's 5 Safety Tenets and Core Value of Safety.
• Lead daily safety initiatives, job briefings, inspections, and compliance audits.
• Conduct safety observations and proactively identify opportunities for risk reduction.
• Investigate incidents, injuries, rule violations, and near misses.
• Develop and implement corrective action plans.
• Monitor compliance with FRA, OSHA, DOT, and company standards.
• Lead emergency response preparedness and safety training programs.
• Promote employee engagement in safety programs and continuous improvement efforts.

Operations Leadership

• Support the General Manager in daily railroad operations and customer service Initiatives.
• Monitor rail bike and train operations and customer service performance.
• Ensure compliance with operating rules, procedures, and service standards.
• Manage workforce scheduling, resource planning, and productivity initiatives.
• Coordinate with transportation, mechanical and Maintenance of Way teams to ensure safe and reliable operations.
• Support contractor oversight and operational compliance.

Team Development

• Provide leadership, coaching, and mentoring to the entire Granite State Railway team to foster a positive, fun and safe workplace.
• Create and manage a culture of accountability, teamwork, and professionalism.
• Assist with hiring, training, performance management, and employee development.
• Reinforce Patriot Rail's core values through visible leadership and engagement.

Customer & Community Relations

• Support customer service excellence and operational responsiveness.
• Develop positive working relationships with customers, community stakeholders, and regulatory agencies.
• Represent Granite State Railway professionally within the communities we serve.

What We're Looking For

Required Qualifications

• 5+ years of Hospitality experience / safety management experience.
• This position is not a typical 9-5 position, weekends and holidays are often the busiest times of the year!
• Demonstrated leadership experience in a railroad, transportation, logistics, hospitality, or similar operating environment.
• Working knowledge of railway operations and safety practices.
• Strong communication, problem-solving, and decision-making skills.
• Ability to lead teams in a dynamic, field-oriented environment.

Preferred Qualifications

• Tourism Management Experience
• Experience conducting safety audits and incident investigations.
• Knowledge of FRA regulations and compliance requirements.
• Supervisory or management experience.
• Associate's or Bachelor's degree in Transportation, Business, Hospitality, or a related field.

Why Join Patriot Rail?

At Patriot Rail, safety is more than a priority. It's a core value. We believe our success starts with empowering employees, investing in our people, and creating a workplace where safety, teamwork, and customer service drive everything we do.

This role offers an exciting opportunity to make a direct impact on railroad operations while helping build and sustain a world-class safety culture.

• Annual incentive opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Employee assistance programs

Physical Requirements

• Ability to work outdoors in all weather conditions.
• Ability to walk on uneven terrain and railroad ballast.
• Ability to climb railcars, locomotives, ladders, and stairs.
• Ability to lift up to 50 pounds.
• Availability to respond to operational or emergency situations outside normal business hours as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.