Assistant General Manager – Restaurant Ops Leader & Growth

Dufry Careers; Chicago (IL); On-site; USD 63,327 - 81,420; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off (vacation, flex or sick)

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company 1:

Employee assistance program

Training and career growth

Referral program – refer a friend and

Job summary

HMSHost is seeking an Assistant General Manager at the Chicago airport location to support branch management in executing complex QSR/casual dine operations. The AGM ensures the restaurant is clean, staffed, and operating to high standards with adherence to policies and procedures.

The role requires strong leadership, weekend/shift availability, and a focus on safety and guest satisfaction. Competitive benefits and growth opportunities are offered.

Qualifications

• Minimum 6 years food and beverage, cash handling, and customer service experience.
• Minimum 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to read and comprehend instructions and policy documents; communicate with customers.

Responsibilities

• Opens, runs, and closes procedures/checklists per policies.
• Supervises day-to-day activities of associates within the unit.
• Interfaces with GM/F&B Multi Unit Manager I and recruits; promotes HMSHost as employer of choice.
• Reads financial/operational data and monitors unit goals, assigning staff accordingly.
• Manages staffing and scheduling to ensure shifts are covered.
• Ensures diversity and inclusion in the restaurant and adheres to AB procedures.
• Resolves customer and associate questions or problems; escalates as needed.

Skills

Food & beverage experience

Supervisory experience

Customer service

Cash handling

Communication skills

Job description

HMSHost is seeking an Assistant General Manager at the Chicago airport location to support branch management in executing complex QSR/casual dine operations. The AGM ensures the restaurant is clean, staffed, and operating to high standards with adherence to policies and procedures.

The role requires strong leadership, weekend/shift availability, and a focus on safety and guest satisfaction. Competitive benefits and growth opportunities are offered.