Assistant General Manager - Residence Inn Boston Downtown South/End

Colwen Management Inc; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan - Employer Match

Hotel Discount for Associates & Family

Employee Discounts - Travel, Leisure

Job summary

Residence Inn Boston Downtown/South End, part of Colwen Hotels, seeks an experienced Assistant General Manager to lead daily hotel operations and guest service excellence. This role requires hands-on leadership across Front Office, Housekeeping, F&B, and Maintenance, with a focus on staff development and achieving service standards.

The ideal candidate will drive guest satisfaction, oversee recruitment, and support budgeting and profitability while maintaining a positive, collaborative work

Qualifications

• 3+ years hotel management experience.
• Excellent verbal and written communication skills.
• Demonstrated passion for hospitality and service.
• Attention to detail and highly organized.

Responsibilities

• Oversee day-to-day hotel operations (Front Office, Housekeeping, F&B, Maintenance).
• Ensure exceptional guest service and satisfaction.
• Participate in recruiting, hiring, and ongoing evaluation of associates.
• Assist in budget controls and profitability of assigned hotel(s).
• Provide ongoing training to staff on service standards.
• Foster a professional, respectful, and engaging work environment.

Skills

Hotel management

Leadership

Communication

Attention to detail

Organization

Problem solving

Tools

Microsoft Office Suite

Job description

Assistant General Manager - Residence Inn Boston Downtown South/End

Job Category: General and Administrativ

Requisition Number: ASSIS005835

• Posted : September 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Residence Inn Boston Downtown/South End
2001 Washington Street
Roxbury, MA 02119, USA

Description

Residence Inn Boston Downtown/South End, a Colwen Hotels property, is in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with Colwen is a roll-up your sleeves role that, when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 50 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functions
• Provide exceptional guest service
• Participate in recruiting, hiring and the ongoing evaluation of associates
• Assist in budget controls and profitability of assigned hotel(s)
• Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests
• Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment
• Drive ongoing associate engagement/recognition initiatives
• Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance)
• Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards
• Adherence to all brand and Colwen Hotels standards.

Requirements:

• 3+ years hotel management experience
• Excellent verbal and written communication skills
• Demonstrated passion for hospitality and service
• Attention to detail and highly organized
• Strong analytical and problem solving skills
• Strong supervisory and leadership skills
• Extensive knowledge of hotel and hospitality industry
• Proficient in Microsoft Office Suite or related software
• Reliable with ability to multi-task and work under pressure

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.