Assistant General Manager - Residence Inn Anchorage Midtown

POLYNOTES, l'école de musiques; Anchorage (AK); On-site; USD 85,000 - 125,000; Full time

Job summary

Residence Inn Anchorage Midtown in Anchorage, Alaska seeks an experienced Assistant General Manager to lead day-to-day hotel operations and develop high-performing teams. You will partner with the General Manager to drive guest satisfaction, brand compliance, and financial performance across Front Office, Housekeeping, and Maintenance.

You will coach staff, monitor service scores, and ensure operational readiness while maintaining Marriott standards and company policies.

Qualifications

• 3+ years of hotel operations or management experience.
• Bachelor's degree preferred, or equivalent leadership experience.
• Marriott experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to coach associates and hold teams accountable.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Assist the General Manager with day-to-day hotel operations.
• Provide hands-on leadership to Front Office, Housekeeping, Maintenance and other departments.
• Recruit, train, coach, and develop associates to build a positive team environment.
• Monitor guest feedback and service scores; take action to improve guest experience.
• Ensure Marriott brand standards and JL Hospitality Management policies are followed.
• Conduct property inspections to maintain cleanliness, safety and readiness.
• Support labor management, scheduling, purchasing, inventory and expenses.
• Review performance reports and identify opportunities to improve efficiency, service and profitability.
• Collaborate with Sales and other departments to support occupancy and revenue.
• Serve as manager on duty and lead during emergencies or operational challenges.

Skills

Leadership

Operations management

Team coaching

Guest service

Communication

Problem solving

Staff development

Microsoft Office

Marriott systems

Education

Bachelor's degree in Hospitality Management or related field

Tools

Marriott systems

Hotel management software

Microsoft Office

Job description

Assistant General Manager

Residence Inn Anchorage Midtown | Anchorage, Alaska

Residence Inn Anchorage Midtown is seeking an experienced and motivated Assistant General Manager to help lead the day-to-day operations of the hotel. This is a hands-on leadership role for someone who enjoys developing teams, creating a great guest experience, and keeping hotel operations running smoothly.

Working closely with the General Manager, the Assistant General Manager will provide leadership across hotel operations, with a strong focus on Front Office, Housekeeping, Maintenance, guest satisfaction, associate engagement, and Marriott brand standards.

What You'll Do

• Assist the General Manager with the overall day-to-day operation of the hotel
• Provide hands-on leadership and support to Front Office, Housekeeping, Maintenance, and other operational departments
• Recruit, train, coach, and develop associates while building a positive and accountable team environment
• Monitor guest feedback and service scores and take action to improve the overall guest experience
• Ensure compliance with Marriott brand standards and JL Hospitality Management policies and procedures
• Conduct regular property inspections to maintain high standards of cleanliness, safety, appearance, and operational readiness
• Respond to guest concerns and operational challenges quickly and professionally
• Assist with labor management, scheduling, purchasing, inventory, expense control, and other financial objectives
• Review hotel performance and operational reports and assist in identifying opportunities to improve efficiency, service, and profitability
• Partner with Sales and other departments to support occupancy, revenue, and overall hotel performance
• Serve as a manager on duty and provide leadership during emergencies or unexpected operational situations
• Support the General Manager with additional projects and responsibilities as needed

What We're Looking For

• 3+ years of hotel operations or management experience
• Previous leadership experience in Front Office, Housekeeping, or multi-department hotel operations
• Marriott experience strongly preferred
• Experience with Marriott systems and brand standards is a plus
• Strong leadership, communication, and problem-solving skills
• Ability to coach associates, hold teams accountable, and build strong working relationships
• Strong organizational skills with the ability to manage multiple priorities
• Comfortable reviewing operational and financial performance and identifying opportunities for improvement
• Proficiency with Microsoft Office and hotel management systems
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, but equivalent hotel leadership experience will be considered
• Ability to work a flexible schedule based on hotel needs, including evenings, weekends, and holidays

Why Join Us?

This is an opportunity to take the next step in your hotel leadership career with an established Marriott-branded property and a growing hospitality management company. You'll have the opportunity to make an impact on the guest experience, develop a strong team, and gain exposure to all areas of hotel operations.

About JL Hospitality Management

JL Hospitality Management is an equal opportunity employer. We are committed to creating a workplace where associates are treated with respect and provided opportunities to grow and succeed.

The hospitality industry operates 24 hours a day, seven days a week. The Assistant General Manager must be available to support hotel operations based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.