Assistant General Manager: Ops Leader & Profit Driver

Residence Inn Salt Lake City; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging Management in Salt Lake City, UT, seeks an Assistant General Manager to oversee guest registration, night audits, reservations, housekeeping, and F&B, ensuring guest satisfaction and hotel profitability. The role requires leadership, a 2-year degree, and prior hotel leadership experience; you will manage budgets, drive RevPAR, and mentor hourly associates.

You will work with the GM and sales teams to implement revenue programs and uphold high standards.

Qualifications

• Be a leader and role model to all associates.
• Degree required – minimum 2-year degree.
• Experience in similar leadership role required.
• Ensure goals are met for all guest service-related measures.
• Maintains Market Share: Hotel at natural rank or higher.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.
• Ability to bend, reach, or lift as is required in this position.

Responsibilities

• Manages financial components of operations
• Assists General Manager in day-to-day operations of the hotel
• Maximizes financial performance and upholds quality standards of F&B and Rooms departments
• Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts
• Assists with the development of a business plan and a budget that defines operational goals and profitability objectives
• Builds relationships with guests and monitors satisfaction levels
• Coordinates capital improvement projects to maintain/upgrade quality standards and property image
• Manages and monitors the property P&L; provides detailed explanations for P&L and forecasts variances
• Understands and applies accounting principles and ensures these are understood and applied by the property Controller
• Assists with selection, training, counseling, and motivating hourly associates
• Assists in monitoring the expenses of each departmental budget with the exception of Sales and Maintenance
• Participates in the development of the hotel expense budget
• Assists hotel management and sales teams with revenue programs to meet occupancy, ADR, and RevPAR objectives
• Balances Hotel books at end of period; prepares end-of-period audit reports
• Works with vendors to obtain best prices
• Assists in maintaining the key control program
• Ensures security needs of the property and guests are met
• Ensures effective departmental communication and information systems
• The duties described are not comprehensive; tasks may be assigned as needed.

Skills

Leadership

Budget management

P&L experience

Hotel operations

Staff development

Education

Two-year degree

Job description

Arbor Lodging Management in Salt Lake City, UT, seeks an Assistant General Manager to oversee guest registration, night audits, reservations, housekeeping, and F&B, ensuring guest satisfaction and hotel profitability. The role requires leadership, a 2-year degree, and prior hotel leadership experience; you will manage budgets, drive RevPAR, and mentor hourly associates.

You will work with the GM and sales teams to implement revenue programs and uphold high standards.