ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER

Fine-Hospitality-Group-LL; Hammond (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) Offered

Paid time off and holidays

Professional development and growthop"

Hotel discounts across brand portfolio

Job summary

Fine Hospitality Group LLC in Hammond, Indiana, United States, seeks an Assistant General Manager (AGM) to lead daily hotel operations across front desk, housekeeping, F&B, and maintenance, ensuring exceptional guest experiences.

You will mentor department managers, manage performance, monitor occupancy and costs, assist budgeting, and uphold brand standards. Flexibility to work weekends/holidays is required; a hospitality degree is preferred.

Qualifications

• 3+ years in an Assistant General Manager or senior operations role within a full-service hotel.
• Strong understanding of hotel operations, financial acumen, and guest service principles.
• Proven ability to lead teams, develop talent, and foster a positive workplace culture.
• Excellent communication, organizational, and decision-making skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Bachelor’s degree in Hospitality Management or Business Administration preferred.

Responsibilities

• Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
• Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.
• Ensure brand standards and service protocols are consistently met or exceeded.
• Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.
• Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.
• Manage guest relations and resolve operational issues quickly and professionally.
• Assist in budgeting, forecasting, and financial planning activities.
• Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.
• Ensure compliance with health, safety, and local regulatory requirements.

Skills

Leadership

Hotel operations

Financial acumen

Guest service

Team development

Communication skills

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER

Fine Hospitality Group LLC Hammond, Indiana, United States

About this position

Job Type: Full-Time

Reports to: General Manager

About Us: We are a well-established, full-service hotel committed to delivering exceptional hospitality and guest satisfaction. As part of a renowned hospitality management company, we prioritize professional development, operational excellence, and a strong service culture. We are seeking an experienced Assistant General Manager (AGM) with a passion for hospitality and proven leadership in hotel operations.

Position Overview: The Assistant General Manager (AGM) plays a key leadership role in overseeing daily hotel operations, ensuring superior guest experiences, and supporting all departments to maintain high performance and service standards. The ideal candidate brings a hands-on leadership style, excellent interpersonal skills, and brand-aligned service knowledge.

Key Responsibilities:

• Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
• Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.
• Ensure brand standards and service protocols are consistently met or exceeded.
• Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.
• Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.
• Manage guest relations and resolve operational issues quickly and professionally.
• Assist in budgeting, forecasting, and financial planning activities.
• Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.
• Ensure compliance with health, safety, and local regulatory requirements.

Qualifications:

• Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel.
• Strong understanding of hotel operations, financial acumen, and guest service principles.
• Proven ability to lead teams, develop talent, and foster a positive workplace culture.
• Excellent communication, organizational, and decision-making skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

• Competitive salary based on experience
• 401(k) Offered
• Paid time off and holidays
• Professional development and growth opportunities
• Hotel discounts across brand portfolio