Assistant General Manager

ELEMENT - POOLER; Pooler (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking an Assistant General Manager to support the General Manager in daily Front Office, Housekeeping, and Maintenance operations. This role provides leadership to hotel associates, drives operational and financial performance, and ensures exceptional guest service.

The AGM steps in for the GM when needed. On-site leadership role with opportunities for professional growth, quarterly bonus eligibility, and comprehensive benefits.

Qualifications

• 3+ years in the hotel industry.
• 2+ years supervising eight or more associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Responsibilities

• Lead, coach, and develop hotel associates.
• Assist with interviewing, hiring, and performance feedback.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and admin tasks.
• Monitor labor and expenses within budgets.
• Ensure compliance with policies, brand standards, safety, and security.
• Resolve guest concerns professionally and ensure service quality.
• Maintain cross-department communication and reporting.
• Complete operational documentation and reports.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Basic accounting practices

Job description

Description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Assistant General Manager (AGM) supports the General Manager in overseeing daily Front Office, Housekeeping, and Maintenance operations. This position provides leadership to hotel associates, manages operational and financial performance, and ensures exceptional guest service. The AGM assumes General Manager responsibilities when the GM is absent.

Key Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Requirements

Qualifications

• 3+ years of hotel industry experience.
• 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Physical & Scheduling Requirements

• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
• Ability to stand/walk for extended periods, bend, stretch, and reach.
• Flexible availability, including nights and weekends.
• Periodic overnight travel may be required.
• This is an on-site position.