Assistant General Manager: Lead Teams & Service Excellence

McDonald's; West Des Moines (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and meals

PTO

Medical, Vision, Dental

401K

Disability coverage

Tuition reimbursement

Training and advancement opportunities

Job summary

McDonald's in West Des Moines is seeking an Assistant General Manager (AGM) to work with the General Manager to lead the restaurant, develop people, and deliver an outstanding customer experience.

The AGM will ensure profitable operations while upholding McDonald’s standards of Quality, Service, and Cleanliness, with opportunities for training and advancement toward General Manager certification.

Qualifications

• Commitment to excellence and workplace safety.
• Strong customer service skills.
• Effective communication skills with the ability to anticipate customer needs.
• Proven ability to make decisions and provide solutions in a fast-paced environment.
• Previous experience in restaurant management or a related field is required.

Responsibilities

• Leadership: Support all aspects of restaurant operations, including food production, guest service, and team management.
• People Management: Support human resource processes, including recruiting, hiring, onboarding, staffing, and training.
• Safety and Compliance: Ensure adherence to food safety measures and maintain high standards for guest, employee safety and restaurant security.
• Operational Excellence: Support restaurant operations and ensure the restaurant meets and exceeds standards of excellence.

Skills

Leadership

Customer service

Communication

Decision making

Team management

Job description

McDonald's in West Des Moines is seeking an Assistant General Manager (AGM) to work with the General Manager to lead the restaurant, develop people, and deliver an outstanding customer experience.

The AGM will ensure profitable operations while upholding McDonald’s standards of Quality, Service, and Cleanliness, with opportunities for training and advancement toward General Manager certification.