Assistant General Manager — Lead Ops & Guest Experience

McDonald's; Ankeny (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and meals

PTO

Medical, Vision, Dental

401K

Disability coverage

Tuition reimbursement

Training and advancement opportunities

And much, much more

Job summary

McDonald's Corporation is seeking an experienced Assistant General Manager to partner with the General Manager and lead restaurant operations, people development, and guest experience. The AGM will drive profitability while maintaining McDonald's standards of quality, service, and cleanliness.

Candidates with quick-service or fast-casual management experience can pursue training to become fully certified as a McDonald's General Manager.

Qualifications

• Commitment to excellence and workplace safety.
• Strong customer service skills.
• Effective communication and the ability to anticipate customer needs.
• Proven ability to make decisions and provide solutions in a fast-paced environment.
• Previous experience in restaurant management or a related field is required.

Responsibilities

• Lead restaurant operations, including food production, guest service, and team management.
• Assist HR processes: recruiting, hiring, onboarding, staffing, and training.
• Ensure food safety measures and maintain high safety and security standards for guests and staff.
• Support operations to meet and exceed standards of excellence.

Skills

Leadership

People Management

Safety & Compliance

Operational Excellence

Customer service

Communication

Decision making

Restaurant management

Job description

McDonald's Corporation is seeking an experienced Assistant General Manager to partner with the General Manager and lead restaurant operations, people development, and guest experience. The AGM will drive profitability while maintaining McDonald's standards of quality, service, and cleanliness.

Candidates with quick-service or fast-casual management experience can pursue training to become fully certified as a McDonald's General Manager.