Assistant General Manager: Lead Teams, Deliver WOW Service

Krystal Restaurants Career Center; Macon (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Flexible schedules

Competitive starting pay

401k

Job summary

Krystal is seeking an Assistant General Manager to lead restaurant teams and deliver WOW service in a fast-paced environment. You will mentor staff, coach shifts, and drive guest satisfaction while managing operations and costs.

The role emphasizes team development, brand standards, and local community engagement. Requirements include a high school diploma or equivalent and 1–2 years of management experience; flexibility to work all shifts, weekends, and holidays.

Qualifications

• Excellent people leadership and guest service skills required.
• Ability to work in a fast paced environment.
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Available to work all shifts, weekends and holidays.

Responsibilities

• Creates a great energy in the restaurant and sets the team up for success
• Empowers the team through Yes I Can
• Communicates effectively and engages the team in regular huddles
• Coaches and motivates the Shift Leaders and crew members
• Recruits and develops top grade talent
• Demonstrates commitment to goals and inspires others to deliver excellent performance
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Serves those they lead through behaviors, actions and decisions
• Creates a fresh, friendly and fast service experience so good that guests can’t wait to come back to Krystal
• Coaches WOW service and creates a welcoming work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
• Helps to bring the brand to life in the restaurant
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events
• Supports company-wide promotions, product launches and product samplings
• Helps the team execute local promotions
• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Responsible for executing Krystal 9 operating systems
• Assists in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be met
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product (truck) orders
• Reviews inventory and evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Implements and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
• Assists in the compliance with health, safety, cleanliness, security and fire policies, standards and regulations
• Helps to identify problems and conducts high-level troubleshooting for restaurant equipment
• Excellent people leadership and guest service skills required

Skills

Excellent people leadership

Guest service skills

Fast-paced environment

Effective communication

Issue resolution

Education

High school diploma or equivalent

Job description

Krystal is seeking an Assistant General Manager to lead restaurant teams and deliver WOW service in a fast-paced environment. You will mentor staff, coach shifts, and drive guest satisfaction while managing operations and costs.

The role emphasizes team development, brand standards, and local community engagement. Requirements include a high school diploma or equivalent and 1–2 years of management experience; flexibility to work all shifts, weekends, and holidays.