Assistant General Manager — Lead Team & Guest Experience

Doherty Enterprises; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Medical Dental Vision

Paid Time Off

401(k) with company match

Meal discounts

Leadership development

Brand recognition

Job summary

Wendy's in Queens is seeking an energetic Assistant General Manager to help lead our restaurant and deliver exceptional guest experiences. You will partner with the General Manager to develop a high-performing team, drive sales, and ensure operational excellence daily.

If you thrive in a fast-paced environment, enjoy coaching others, and are passionate about building successful teams, we’d love to meet you.

Qualifications

• 2+ years of restaurant management in high-volume quick service or fast casual.
• Previous GM or AGM experience preferred.
• Proven ability to lead, motivate, and develop teams.
• Strong organizational, communication, and problem-solving skills.
• Experience managing labor, food cost, and restaurant financial performance.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• High School Diploma or GED required.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Support the General Manager in all day-to-day restaurant operations.
• Lead shifts while ensuring outstanding guest service, food quality, and cleanliness.
• Recruit, interview, hire, onboarding, and develop team members.
• Coach Shift Managers and Crew Members to achieve performance goals.
• Drive sales, labor, food cost, and profitability through strong operational execution.
• Managing schedules to support business needs while controlling labor costs.
• Maintaining inventory, ordering, and food safety standards.
• Ensuring compliance with Wendy's operating procedures, health regulations, and company policies.
• Handling guest concerns professionally and creating positive guest experiences.
• Building a positive, respectful, and accountable team culture.
• Stepping in to lead the restaurant whenever the General Manager is away.

Education

High School Diploma or GED

Job description

Wendy's in Queens is seeking an energetic Assistant General Manager to help lead our restaurant and deliver exceptional guest experiences. You will partner with the General Manager to develop a high-performing team, drive sales, and ensure operational excellence daily.

If you thrive in a fast-paced environment, enjoy coaching others, and are passionate about building successful teams, we’d love to meet you.