Assistant General Manager: Lead Store Ops & Guest Experience

MilkShake Factory Stone Oak; San Antonio (TX); On-site; < USD 1,000; Full time

Benefits offered by this job

Chill work attire

Opportunities for growth

Team-focused culture

Job summary

A leading dessert concept is seeking an experienced leader for its San Antonio location. This role demands a passion for excellent customer service and operational management. You will ensure smooth daily operations, train and mentor team members, and uphold company values while managing front- and back-house operations. Ideal candidates have a strong leadership background in a retail or restaurant setting and a willingness to work flexible hours. Join our fun and dynamic team at MilkShake Factory to help us expand our legacy.

Qualifications

• At least 3 years of leadership experience in a customer-facing sales setting.
• Capability to manage successful retail or restaurant teams.
• Flexibility to work varied hours including early mornings and weekends.

Responsibilities

• Lead store operations, ensuring a high-quality customer experience.
• Create systems for operational excellence in cash management and food safety.
• Support HR functions including training and retention strategies.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Time management

Tools

Microsoft Office

Job description

A leading dessert concept is seeking an experienced leader for its San Antonio location. This role demands a passion for excellent customer service and operational management. You will ensure smooth daily operations, train and mentor team members, and uphold company values while managing front- and back-house operations. Ideal candidates have a strong leadership background in a retail or restaurant setting and a willingness to work flexible hours. Join our fun and dynamic team at MilkShake Factory to help us expand our legacy.