Assistant General Manager: Lead Ops & Team Growth

Socket.dev; Escondido (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

Employee Assistance Program (EAP)

Job summary

LUV Car Wash is seeking an Assistant General Manager to support site operations, build a winning team, and advance into a leadership role driving our mission forward. This position reports to the General Manager and is non-exempt.

The role emphasizes customer service excellence and safety compliance at our Escondido location. The ideal candidate will have strong communication skills, a passion for teamwork, and at least 1 year of car wash experience, with proficiency in MS Office and Excel.

Qualifications

• Excellent verbal and written communication skills.
• Passionate about creating genuine connections with team members and providing excellent customer service.
• Moderate proficiency in MS Office, including Excel, is required.
• 1 year of car wash experience is required.

Responsibilities

• Direct cars into the wash tunnels.
• Conduct visual vehicle inspections before entry into the tunnel.
• Clean the facility and keep areas organized.
• Monitor inventory and assist with orders.
• Ensure safety protocols and SOPs are followed.
• Address customer escalations calmly and promptly.
• Assist with recruiting, developing, and motivating teams.
• Handle cash management processes including daily reconciliations, audits, and deposits.

Skills

Verbal & written communication

Customer service

Team collaboration

Education

HS Diploma or GED

Tools

Excel

Job description

LUV Car Wash is seeking an Assistant General Manager to support site operations, build a winning team, and advance into a leadership role driving our mission forward. This position reports to the General Manager and is non-exempt.

The role emphasizes customer service excellence and safety compliance at our Escondido location. The ideal candidate will have strong communication skills, a passion for teamwork, and at least 1 year of car wash experience, with proficiency in MS Office and Excel.