Assistant General Manager: Lead Hospitality & Guest Experience

Big Mamma; Juno Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Potential Bonuses

Dining Discounts

Job summary

Ballyhoo Hospitality FL & Big Mamma Group is seeking an Assistant General Manager to join our opening team in Juno Beach, FL. You will partner with the General Manager to lead operations, recruit and develop the service team, and drive marketing initiatives while auditing culinary and service standards.

The role emphasizes hospitality leadership, cross-functional collaboration, and maintaining top guest experiences in a dynamic restaurant environment.

Qualifications

• Minimum of 4 years management experience in the restaurant/hospitality industry.
• Must have a working knowledge of restaurant management and operations.
• Excellent communication skills are essential.
• A genuine interest in creating exceptional guest experiences through hospitality.
• Solutions-oriented approach with the ability to support restaurant goals and objectives.
• Prior experience with restaurant management software systems (Toast, Resy, Hotschedules) is preferred.
• Demonstrated leadership qualities and the drive to cultivate a hospitality-focused service culture.
• Ability to maintain a standing position for a minimum of eight hours per day.
• Ability to reach, bend, and frequently lift up to 50 pounds.

Responsibilities

• Direct and manage guest service operations
• Spearhead and promote restaurant programs aimed at delivering exceptional guest experiences
• Maintain and ensure the highest standards of hospitality are consistently delivered
• Execute store opening and closing procedures as scheduled
• Partner with the leadership team to ensure team members are equipped with the knowledge, resources, and tools necessary to excel in their roles
• Act as a strategic extension of the General Manager in directing the management team
• Prepare and conduct daily pre-shift meetings and develop effective floor plans
• Lead recruitment and training of all FOH staff
• Organize and oversee the staff schedules
• Complete nightly financial and incident reports
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees in accordance with restaurant policy
• Coach and develop team members on all aspects of hospitality and service.
• Cultivate an environment that produces successful employee retention
• Absorb hourly role when needed to benefit guest experience and success of entire team
• Conduct facility inspections and report maintenance requirements to the appropriate personnel
• Contribute and participate in Weekly Manager Meeting

Skills

Excellent communication skills

Leadership qualities

Guest relations & hospitality focus

Tools

Toast

Resy

Hotschedules

Job description

Ballyhoo Hospitality FL & Big Mamma Group is seeking an Assistant General Manager to join our opening team in Juno Beach, FL. You will partner with the General Manager to lead operations, recruit and develop the service team, and drive marketing initiatives while auditing culinary and service standards.

The role emphasizes hospitality leadership, cross-functional collaboration, and maintaining top guest experiences in a dynamic restaurant environment.