Assistant General Manager - La Sirena

La sirena; West Palm Beach (FL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

La sirena in West Palm Beach is seeking an experienced Assistant General Manager to oversee daily operations, uphold service standards, and lead a high-volume upscale dining team.

The AGM will manage staff, ensure guest satisfaction, and assist with marketing and inventory while maintaining health and safety compliance in a premier in-person setting.

Qualifications

• Proven experience in food service management.
• Strong leadership and staff development abilities.
• Proficiency with TOAST POS and cash handling.
• Excellent guest service and problem-solving skills.
• Experience with staff training, team management, and shift supervision.
• Strong organizational skills for fast-paced environment.
• Leadership that inspires teamwork and operational excellence.
• Previous restaurant or assistant manager experience is desirable.
• Wine Certification is a plus.

Responsibilities

• Maintain high standards of customer service by addressing guest concerns promptly and professionally.
• Support marketing efforts to promote the upscale dining experience.
• Work with the management team to ensure excellent guest experience.
• Maintain consistent floor presence to monitor service flow and uphold SOPs.
• Supervise and train staff to ensure service standards and cleanliness.
• Lead pre-shift service meetings to improve FOH performance.
• Perform shift opening and closing duties.
• Ensure cleanliness of restaurant bar, wash areas, and compliance with DOH regulations.
• Assist with maintenance and inventory of equipment such as smallwares and chemicals.
• Oversee POS systems for accurate cash handling and sales reporting.
• Assist with POS updates and maintenance — adding menu items and staff.
• Ensure health and safety regulations are followed.

Skills

Food service management

Leadership

TOAST POS

Customer service

Staff training

Multitasking

Operational excellence

Restaurant management

Wine certification

Tools

TOAST POS

Job description

Pay: $110,000.00 - $130,000.00 per year

Job description:

Job Summary

We are seeking a dynamic and experienced Assistant General Manager (AGM) to lead our new restaurant located in West Palm Beach area. The AGM will oversee daily operations, ensure exceptional customer service, and support the management team in delivering a memorable dining experience. This position is responsible for overseeing the restaurant operations focusing on staff, service standards. By ensuring positive guest experiences and positive employee morale, the position plays a key role in driving sales growth.

The ideal candidate will possess excellent people skills, a passion for culinary excellence, and the ability to manage a high-volume upscale restaurant environment.

Duties

• Maintain high standards of customer service by addressing guest concerns promptly and professionally
• Support marketing efforts to promote the restaurant’s upscale dining experience
• Work closely with the management team to ensure excellent guest experience.
• Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs
• Supervise and train staff to ensure adherence to service standards, food safety, and cleanliness protocols
• Lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day.
• Perform shift opening and closing duties.
• Ensure cleanliness of restaurant bar, w/c & storage areas, and compliance with all DOH regulations.
• Assist with the maintenance and inventory of equipment including but not limited to: smallwares, paper goods & chemicals.
• Oversee POS systems such as TOAST for accurate cash handling and sales reporting
• Assist with POS System updates and maintenance – adding new menu items, adding new employees.
• Ensure compliance with health and safety regulations related to food handling and sanitation
• Implement food, beverage and service training, scheduling, and supervision of department staff in accordance with company policies and standards.

Skills

• Proven experience in food service management
• Strong leadership skills with supervising experience in hospitality or restaurant settings
• Proficiency in POS systems such as TOAST, cash handling expertise required
• Exceptional customer service skills with a focus on guest satisfaction
• Experience with staff training & development, team management, and shift supervision
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Leadership qualities that inspire teamwork and operational excellence
• Previous experience in restaurant management or assistant manager roles within the food industry is highly desirable
• Wine Certification a plus

This position offers an exciting opportunity to be part of a premier upscale restaurant concept. We seek motivated professionals committed to delivering outstanding dining experiences through exceptional leadership and operational expertise.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person