Assistant General Manager - Housekeeping

Drury Hotels; West Des Moines (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

401(k) retirement

Award-winning workplace

Quarterly bonuses

Job summary

Drury Hotels in West Des Moines, IA is seeking an operations leader to join our hotel leadership team. You will oversee all departments, drive guest service excellence, and mentor team members to achieve success.

The role emphasizes quality, service, profitability, and strong people leadership in a dynamic hospitality environment. The ideal candidate will have at least one year of supervisory experience, and a Bachelor's degree in hospitality, business, or related field.

Qualifications

• Passion to serve others and exceed guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience; hotel experience preferred.

Responsibilities

• Provide expert leadership across all hotel departments, leading on exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Role model quality assurance best practices and meet or exceed all measures.

Skills

Passion to serve others

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location: 5505 Mills Civic Parkway - West Des Moines, Iowa 50266

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

• Train, develop, and coach team members to achieve success in their roles

• Deliver on key business metrics of quality, service, profitability, and team

• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations

• Bachelor’s degree in hospitality, business, or related field preferred

• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred