Assistant General Manager | Hotel Don Fernando de Taos

Shaner Hotels; Taos (NM); On-site; USD 60,000 - 95,000; Full time

Job summary

Shaner Hotels is seeking an Assistant General Manager for Hotel Don Fernando de Taos, part of the Tapestry Collection by Hilton, in Taos, New Mexico. The role focuses on controlling costs, achieving financial goals, and supporting guest satisfaction while maintaining brand standards.

The ideal candidate has management experience in hospitality, knowledge of budgets, and strong leadership abilities. Bilingual English/Spanish is a plus, and familiarity with property management systems is preferred.

Qualifications

• Minimum one year of management experience in hospitality.
• Ability to communicate with guests, management and co-workers clearly.
• High school graduate; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Public speaking to groups of customers or staff.

Responsibilities

• Assist in achieving hotel financial goals and budget targets.
• Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long- and short-range financial objectives.
• Ensure that Shaner and franchise standards are followed.
• Be accessible to guests and employees and maintain service levels.
• Lead staff performance to ensure productivity and a quality work environment.
• Establish and train cleaning and safety standards across departments.
• Work to achieve high scores on Shaner and franchise inspections.

Skills

Management experience

Communication skills

Budgeting

Leadership

Public speaking

Report writing

Bilingual English/Spanish

Hotel operations knowledge

Team development

Education

High school diploma or equivalent

College degree in hospitality management or business preferred

Tools

Property management system

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long- and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at the beautiful Hotel Don Fernando de Taos, Tapestry Collection by Hilton! Located in scenic Taos, New Mexico, this unique property offers guests an authentic Southwestern experience surrounded by the culture, history, and natural beauty that make Taos a world-renowned destination.

Set on six and a half scenic acres, Hotel Don Fernando features distinctive Southwestern architecture, charming casita-style accommodations, and locally inspired artwork and tapestries created by area artists. Every detail of the hotel reflects the spirit and creativity of the Taos community, providing guests with a truly memorable place to stay.

Ideally located near Taos' historic Pueblo architecture, world-class museums, unique cafés, exceptional restaurants, and outdoor adventures, the hotel serves as the perfect destination for families, couples, skiers, hikers, and travelers seeking an authentic New Mexico escape.

Whether guests are planning a relaxing getaway, exploring the outdoors, hosting a meeting, or celebrating a wedding, Hotel Don Fernando de Taos provides an inspiring setting that connects visitors with the local culture and unforgettable experiences of the region.

If you're passionate about hospitality and want to be part of a one-of-a-kind destination, Hotel Don Fernando de Taos offers an incredible opportunity to grow your career with Shaner Hotels. Join a team dedicated to exceptional service, authentic experiences, and creating lasting memories for every guest.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236665
• Posting Date 09/09/2026, 12:25 PM