Assistant General Manager

Residence Inn by Marriott; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking an Assistant General Manager to support the General Manager in coordinating daily operations across Front Office, Housekeeping, and Maintenance. This role provides leadership to hotel staff, drives operational and financial performance, and steps in for the GM when absent.

The AGM will lead recruitment, training, and staff development, while ensuring exceptional guest service, adherence to brand standards, and adherence to security and safety policies across

Qualifications

• Requires 3+ years in hotel industry experience.
• Requires 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within budgets.
• Ensure compliance with policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Basic accounting

Job description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Assistant General Manager (AGM) supports the General Manager in overseeing daily Front Office, Housekeeping, and Maintenance operations. This position provides leadership to hotel associates, manages operational and financial performance, and ensures exceptional guest service. The AGM assumes General Manager responsibilities when the GM is absent.

Key Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Requirements

Qualifications

• 3+ years of hotel industry experience.
• 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Physical & Scheduling Requirements

• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
• Ability to stand/walk for extended periods, bend, stretch, and reach.
• Flexible availability, including nights and weekends.
• Periodic overnight travel may be required.
• This is an on-site position.