Assistant General Manager - Guest Experience & Ops

Delta by Marriott, Downtown Muskegon; Muskegon (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid training

PTO

401K

Medical insurance

Dental and vision

Short term disability

Life insurance

Discounts on hotel stays

Recognition awards

Job summary

Delta by Marriott Downtown Muskegon is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will oversee front desk, housekeeping, maintenance and sales while coaching managers and delivering performance feedback.

The role requires strong communication, budgeting and HR process experience, with the ability to manage payroll, onboarding and scheduling across shifts, including weekends and holidays.

Qualifications

• Proven leadership experience in hospitality or a related service industry.
• Strong communication skills and ability to coach managers.
• Experience with budgeting, payroll and HR processes.

Responsibilities

• Provide inspiring leadership and motivate staff for career growth.
• Coach managers on performance and resolve employee relations issues.
• Oversee front desk, housekeeping, maintenance and sales operations.
• Ensure safety, security, timeliness and quality across departments.
• Coordinate payroll, onboarding and personnel changes with HR.

Skills

Leadership

Communication

Staff coaching

Budgeting

HR processes

Operations management

Cash handling

Tools

Property Management System

Payroll systems

Accounting software

Job description

Delta by Marriott Downtown Muskegon is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will oversee front desk, housekeeping, maintenance and sales while coaching managers and delivering performance feedback.

The role requires strong communication, budgeting and HR process experience, with the ability to manage payroll, onboarding and scheduling across shifts, including weekends and holidays.