Assistant General Manager — Growth & Guest Experience

JSK Hospitality LLC; South Bend (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off

Employee room discounts

Job summary

JSK Hospitality LLC is seeking an experienced Assistant General Manager for SpringHill Suites South Bend (on-site). You will partner with the General Manager to drive guest satisfaction, lead departments, and protect financial performance while upholding Marriott brand standards.

This hands-on leadership role requires 2–3 years of hotel leadership, strong operations and financial acumen, and the ability to coach teams across departments.

Qualifications

• Minimum 2–3 years of hotel leadership experience at supervisor/manager level.
• Strong knowledge of hotel operations, guest service, and financial management.
• Proven ability to lead and develop teams.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist the General Manager in the day-to-day operations of the hotel.
• Lead and coach department heads and front-line staff to deliver excellent guest service.
• Monitor and improve guest satisfaction scores and online reviews.
• Support financial performance through revenue management, cost control, and budgeting.
• Ensure compliance with Marriott brand standards, safety protocols, and company policies.
• Oversee scheduling, training, and performance management for key departments.
• Handle escalated guest issues and represent the hotel professionally.
• Assist with hiring, onboarding, and developing talent.
• Participate in property inspections and quality audits.

Skills

Hotel leadership

Guest service

Financial management

Team development

Communication

Flexibility

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Job description

JSK Hospitality LLC is seeking an experienced Assistant General Manager for SpringHill Suites South Bend (on-site). You will partner with the General Manager to drive guest satisfaction, lead departments, and protect financial performance while upholding Marriott brand standards.

This hands-on leadership role requires 2–3 years of hotel leadership, strong operations and financial acumen, and the ability to coach teams across departments.