Assistant General Manager, Fitness Club Operations

Crunch Fitness - Undefeated Tribe; Moore (OK); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring an Assistant General Manager at our Moore, OK location. You will support the Managing Partner in daily club operations, drive sales, ensure member satisfaction, and maintain a clean and welcoming facility.

You will lead a team of MSRs, cleaners, and kids attendants, manage scheduling, labor, and inventory, and uphold Crunch standards while delivering a superior member experience.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Responsibilities

• Lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”.
• Assist and support to the Managing Partner in scheduling and labor management.
• Member service resolution with pace and empathy.
• Resolving or escalating employee issues or concerns.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs.
• Team member goal setting, development plans, and regular staff meetings.
• Supervise club asset management, inventory reconciliation, supply ordering, and equipment expenditures.
• Involvement and supervision in all front desk activities.
• Maintain a crisp, clean facility with 100% equipment uptime.
• Utilize Crunch-specific tools to communicate, document, and support operations.
• Ensure policy, procedure, and service standards are consistently met

Skills

Leadership

Staff supervision

Customer service management

Clear communication

Integrity

High standards

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe is hiring an Assistant General Manager at our Moore, OK location. You will support the Managing Partner in daily club operations, drive sales, ensure member satisfaction, and maintain a clean and welcoming facility.

You will lead a team of MSRs, cleaners, and kids attendants, manage scheduling, labor, and inventory, and uphold Crunch standards while delivering a superior member experience.