Assistant General Manager ( Escape Lounge)

CAVU; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

A premium airport services provider located in Cincinnati seeks an experienced Assistant General Manager for the CVG Escape Lounge. This role focuses on leading a high-performing team, ensuring excellent guest experiences and maintaining food quality standards. Ideal candidates have a strong background in hospitality or upscale lounge management, with 2+ years of relevant experience. Join a mission-driven team that values innovation and teamwork in a dynamic airport environment.

Qualifications

• 2+ years of hospitality or restaurant management experience.
• Willingness to obtain ServSafe Food Handler and BASSETT certifications.
• Eligibility to pass TSA background check and obtain an airport badge.

Responsibilities

• Assist the General Manager in overseeing lounge operations.
• Supervise, coach, and inspire the lounge team.
• Manage team scheduling, hiring, and onboarding.
• Foster a welcoming environment reflecting hospitality standards.
• Monitor food quality and manage inventory levels.

Skills

Leadership skills

Communication skills

Multitasking ability

Problem-solving skills

Tools

POS systems

Microsoft Office

Microsoft Teams

Job description

Escape Lounges / CAVU is a subsidiary of Manchester Airport Group ("MAG") - the UK’s largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. One of the product lines that CAVU is focused on are our award-winning Escape Lounges, our line of premier, common-use airport lounges, showcasing hospitality operations and experiences for our Guests.

Are you passionate about hospitality, thrive in fast-paced environments, and enjoy leading high-performing teams? Escape Lounges is seeking an experienced Assistant General Manager to help lead day-to-day operations in our CVG Escape Lounge, ensuring world-class guest experiences, food and beverage excellence, and smooth team performance.

This role is ideal for a hands-on hospitality leader with a strong background in food service or lounge management who is ready to bring energy, excellence, and leadership to every shift.

What You’ll Do

• Support Operations: Assist the General Manager in overseeing all aspects of lounge operations—front of house, back of house, and administrative functions.
• Team Leadership: Supervise, coach, and inspire the lounge team, promoting CAVU’s values and delivering consistent 5-star service.
• HR & Compliance: Manage team scheduling, hiring, onboarding, employee relations, and ensure all TSA, airport, and health/safety regulations are met.
• Guest Experience: Foster a welcoming, polished environment that reflects Escape Lounge standards of hospitality and comfort.
• Inventory & Quality Control: Monitor food quality and presentation, manage inventory levels, and ensure menu adherence and cleanliness.
• Partner Collaboration: Liaise with business partners to maintain excellence across brand and operational standards.
• Culture & Engagement: Promote a positive, inclusive, and values-driven team culture focused on service, safety, and hospitality excellence.

What We’re Looking For

• 2+ years of hospitality or restaurant management experience (airport, hotel, or upscale lounge experience is a plus)
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve in a dynamic environment
• Working knowledge of POS systems, Microsoft Office, and Teams
• ServSafe Food Handler and BASSETT certifications (or willingness to obtain)
• Availability to work varied shifts, including early mornings, evenings, weekends, and holidays
• Eligibility to pass TSA background check and obtain an airport badge
• Valid Driver’s License (if required for airside driving at location)

Physical Requirements

• Able to stand/walk for extended periods and lift/push up to 50 lbs
• Comfortable working in a fast-paced, high-traffic environment
• Capable of bending, reaching, stooping, and performing hands-on tasks as needed

Why Join Us?

At Escape Lounges, we deliver more than just a place to relax—we deliver comfort, service, and excellence for travelers around the globe. As part of the CAVU team, you’ll be joining a mission-driven culture that values innovation, integrity, and teamwork. Come be part of a growing team in a unique, exciting airport setting!

Ready to elevate the travel experience? Apply now and take off with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.