Escape Lounge Assistant General Manager

CAVU; Oak (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Escape Lounges / Cavu in the United States is seeking an Assistant General Manager to lead day-to-day operations in our premium airport lounge. You will ensure world-class guest experiences, food and beverage excellence, and smooth team performance.

The ideal candidate brings 2+ years of hospitality or lounge management, strong leadership, and the ability to multitask in a fast-paced environment. TSA compliance, health/safety adherence, and flexibility in shifts are required.

Qualifications

• 2+ years of hospitality/restaurant management experience.
• Strong leadership and communication skills.
• Ability to multitask and problem-solve in a dynamic environment.
• Working knowledge of POS systems, Microsoft Office, and Teams.
• ServSafe Food Handler and BASSETT certifications (or willingness to obtain).
• Availability to work varied shifts, including mornings, evenings, weekends, and holidays.
• Eligibility to pass TSA background check and obtain an airport badge.

Responsibilities

• Support Operations: assist the General Manager in overseeing lounge operations.
• Team Leadership: supervise, coach, and inspire the lounge team toward 5-star service.
• HR & Compliance: manage scheduling, onboarding, employee relations, and regulatory compliance.
• Guest Experience: maintain a welcoming, polished environment per Escape Lounge standards.
• Inventory & Quality Control: monitor food quality, manage inventory, ensure menu adherence and cleanliness.
• Partner Collaboration: liaise with brand partners to uphold standards.
• Culture & Engagement: foster a positive, inclusive team culture focused on service, safety, and hospitality excellence.

Skills

Leadership

Communication

Multitasking

POS systems

MS Office

Teams

ServSafe

BASSETT

Job description

Escape Lounges / Cavu is a subsidiary of Manchester Airport Group ("MAG") - the UK’s largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services. One of the product lines that CAVU is focused on are our award-winning Escape Lounges, our line of premier, common-use airport lounges, showcasing hospitality operations and experiences for our Guests.

Are you passionate about hospitality, thrive in fast-paced environments, and enjoy leading high-performing teams? Escape Lounges is seeking an experienced Assistant General Manager to help lead day-to-day operations in our premium airport lounge, ensuring world-class guest experiences, food and beverage excellence, and smooth team performance.

This role is ideal for a hands-on hospitality leader with a strong background in food service or lounge management who is ready to bring energy, excellence, and leadership to every shift.

What You'll Do

• Support Operations: Assist the General Manager in overseeing all aspects of lounge operations—front of house, back of house, and administrative functions.
• Team Leadership: Supervise, coach, and inspire the lounge team, promoting CAVU’s values and delivering consistent 5-star service.
• HR & Compliance: Manage team scheduling, hiring, onboarding, employee relations, and ensure all TSA, airport, and health/safety regulations are met.
• Guest Experience: Foster a welcoming, polished environment that reflects Escape Lounge standards of hospitality and comfort.
• Inventory & Quality Control: Monitor food quality and presentation, manage inventory levels, and ensure menu adherence and cleanliness.
• Partner Collaboration: Liaise with business partners to maintain excellence across brand and operational standards.
• Culture & Engagement: Promote a positive, inclusive, and values-driven team culture focused on service, safety, and hospitality excellence.

What We’re Looking For

• 2+ years of hospitality or restaurant management experience (airport, hotel, or upscale lounge experience is a plus)
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve in a dynamic environment
• Working knowledge of POS systems, Microsoft Office, and Teams
• ServSafe Food Handler and BASSETT certifications (or willingness to obtain)
• Availability to work varied shifts, including early mornings, evenings, weekends, and holidays
• Eligibility to pass TSA background check and obtain an airport badge
• Valid Driver’s License (if required for airside driving at location)

Physical Requirements

• Able to stand/walk for extended periods and lift/push up to 50 lbs
• Comfortable working in a fast-paced, high-traffic environment
• Capable of bending, reaching, stooping, and performing hands-on tasks as needed

Why Join Us?

At Escape Lounges, we deliver more than just a place to relax—we deliver comfort, service, and excellence for travelers around the globe. As part of the CAVU team, you’ll be joining a mission-driven culture that values innovation, integrity, and teamwork. Come be part of a growing team in a unique, exciting airport setting!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.