Assistant General Manager – Comfort Inn & Suites

Pcbeach; Panama City (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Pcbeach in Panama City, Florida, is looking for an Assistant General Manager to assist in managing daily hotel operations. The AGM will oversee the Front Desk, Housekeeping, and Maintenance teams. Key responsibilities include ensuring guest satisfaction, staff training, and maintaining operational standards. Ideal candidates should have prior experience in hotel management and strong communication skills, ensuring all guests receive excellent service during their stay.

Qualifications

• Previous experience in hotel management or similar roles.
• Ability to manage and train front office staff effectively.
• Strong decision-making and problem-solving skills.

Responsibilities

• Assist the General Manager in daily hotel operations.
• Oversee Front Desk, Housekeeping, and Maintenance teams.
• Ensure guest needs are met in a timely manner.
• Implement and maintain operational standards.

Skills

Guest satisfaction management

Staff training and supervision

Problem-solving

Organizational skills

Strong communication

Job description

The primary function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Housekeeping, and Maintenance teams, in conjunction with the GM, ensuring that all departments run smoothly and efficiently. Please send your resume here.

Requirements

The primary duty of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Essential Functions and Responsibilities of the job include but are not limited to:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement
• Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards.
• Training, monitors and manages front office staff, resolves any guest’s issues and performs tasks that require your discretion and authority.
• Train and monitor the front office staff
• Train staff to use the appropriate phases and greetings when interacting with guests
• Able to make reasonable and professional decisions
• Assist and guide the front office staff through their daily duties and responsibilities
• Use assistance to the individual needs and requests of all guests
• Use the appropriate phrases and greetings when interacting with guests.
• Offer assistance to the individual needs and requests of all guests.
• Ensure guest needs are responded to in a timely and efficient manner.
• Schedule staff adequately in order to maintain excellent service to guests at all times.
• Ensure staff evaluations are completed in a professional and timely manner.
• Maintain a positive work environment.
• Train Front Office staff as outlined in the Front Office Training Procedures.
• Maintain Front Office department within set budget and payroll guidelines.
• Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times
• Work closely with the hotel’s management team and communicate effectively.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quota/on and capturing reservations.