Assistant General Manager Spark Hilton

Ava Lodging; Garland (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company parties

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Employee discounts

Descripción de la vacante

Ava Lodging is seeking an Assistant General Manager to oversee daily hotel operations, lead a diverse team, and drive service quality. The AGM partners with the General Manager to achieve business goals and ensure guest satisfaction.

The role emphasizes strong leadership, communication, and the ability to manage budgets, operations, and vendor relations in a dynamic hotel environment.

Formación

• Bachelor's degree preferred in hospitality or business administration.
• Proven experience in hotel/AGM roles or similar leadership positions.
• Excellent communication and customer-service orientation.

Responsabilidades

• Oversee daily hotel operations and staff performance.
• Develop and monitor budgets and financial reporting.
• Lead marketing initiatives and guest-service improvements.
• Ensure compliance with safety, health, and brand standards.
• Collaborate with management company, owners, and clients.

Conocimientos

Hotel management

Leadership

Customer service

Budgeting

Operations management

Educación

Bachelor's degree in Hospitality Management

Business Administration

Herramientas

MS Office

Descripción del empleo

Assistant General Manager

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Paid time off

Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment

What Makes a Assistant General Manager?

As a key player in the property leadership team, the Assistant General Manager partners closely with the General Manager to steer and elevate the property's operations. Reporting directly to the General Manager, the Assistant General Manager embodies the highest standards of ethical leadership, driving the property towards its business goals with passion and integrity.

Job Summary

We are seeking a positive, friendly, and experienced Assistant General Manager (AGM) to organize and oversee daily operations of our facilities. As a AGM, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The AGM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The AGM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities

• Oversee the work of all employees and set clear objectives
• Hire qualified personnel according to standards set forth by the company
• Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
• Manage budgets and expenses, analyze and report on financial information
• Develop and implement a strong marketing strategy to promote the hotel's services
• Communicate with customers when appropriate
• Resolve issues that arise with maintenance, equipment, and renovations
• Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
• Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications

• Proven experience as a Hotel Manager/AGM is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Well-versed in hotel management best practices and relevant laws/guidelines
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skills
• Strong organizational and time-management skills
• Bachelor's degree in Hospitality Management, Business Administration, or relevant field is preferred

Ideal Skills & Qualities:

• Communication and Problem-Solving: Strong skills in these areas.
• Leadership Development: Ability to cultivate leadership qualities in all staff.
• Relationship Management: Maintain positive relationships with the management company, property owners, and clients.