Assistant General Manager — Café Leadership & Growth Path

Kneaders Bakery and Cafe; Provo (UT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus opportunities

Excellent food benefits

Leadership development and advancement

Closed Sundays

Closed Thanksgiving Day and Christmas

Job summary

Kneaders Bakery and Cafe in Provo, UT is seeking an Assistant General Manager to partner with the General Manager in leading daily restaurant operations, mentoring team members, and delivering exceptional guest experiences while driving financial results.

The AGM role emphasizes frontline leadership, maintaining high standards, and preparing for future promotion to General Manager, with a focus on guest satisfaction, team development, and operational excellence across shifts.

Qualifications

• 2+ years of restaurant leadership experience.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Proven ability to coach and develop others.
• Strong organizational and problem-solving skills.
• Ability to work mornings, evenings, weekends, and holidays as business needs require.

Responsibilities

• Lead shifts and ensure smooth daily operations.
• Deliver excellent guest service and resolve guest concerns.
• Maintain Kneaders food quality and presentation standards.
• Ensure cleanliness, safety, and organization throughout the café.
• Execute company promotions, catering programs, and seasonal initiatives.
• Train, coach, and develop team members and shift leaders.
• Hold employees accountable to performance expectations.
• Assist with recruiting, interviewing, onboarding, and retention.
• Foster a positive, high-performance culture.
• Lead by example in attitude, work ethic, and professionalism.
• Help achieve labor, food cost, and prime cost goals.
• Assist with inventory, ordering, and waste control.
• Monitor sales trends and identify opportunities for growth.
• Protect company assets and ensure accurate cash handling procedures.
• Assist with scheduling and labor management.
• Complete daily, weekly, and monthly operational checklists.
• Ensure compliance with all health department and company standards.
• Communicate effectively with the General Manager and ownership team.

Skills

Restaurant leadership

Leadership & communication

Multitasking

Coaching & development

Organization

Shift flexibility

Job description

Kneaders Bakery and Cafe in Provo, UT is seeking an Assistant General Manager to partner with the General Manager in leading daily restaurant operations, mentoring team members, and delivering exceptional guest experiences while driving financial results.

The AGM role emphasizes frontline leadership, maintaining high standards, and preparing for future promotion to General Manager, with a focus on guest satisfaction, team development, and operational excellence across shifts.