Hourly Café Manager: Lead Frontline Team & Guest Experience

Kneaders Bakery & Cafe; Provo (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leadership development

Closed Sundays

Closed Thanksgiving & Christmas

Job summary

Kneaders Bakery & Cafe in Provo, Utah is seeking an Hourly Manager to partner with the General Manager to oversee daily café operations, support and develop team members, and deliver exceptional guest experiences.

The role requires leading from the front, upholding Kneaders' service and quality standards, coaching staff, solving guest concerns, ensuring safety, cleanliness, and smooth shift execution while driving performance and guest satisfaction.

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• Strong leadership, coaching, and interpersonal skills.
• Multitasking in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Passion for delivering exceptional guest experiences and developing teams.

Responsibilities

• Lead daily shifts and ensure efficient restaurant operations.
• Deliver exceptional guest service and resolve concerns.
• Maintain Kneaders' standards for food quality, presentation, cleanliness, and hospitality.
• Ensure the café remains clean, organized, and compliant with safety standards.
• Train, coach, and develop team members.

Skills

Leadership

Coaching

Interpersonal communication

Multitasking

Organization

Problem solving

Flexibility

Guest service

Job description

Kneaders Bakery & Cafe in Provo, Utah is seeking an Hourly Manager to partner with the General Manager to oversee daily café operations, support and develop team members, and deliver exceptional guest experiences.

The role requires leading from the front, upholding Kneaders' service and quality standards, coaching staff, solving guest concerns, ensuring safety, cleanliness, and smooth shift execution while driving performance and guest satisfaction.