Assistant General Manager – Auto Auction Ops Leader

Carvana; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Relocation Assistance

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

Job summary

ADESA, a Carvana owned company, is seeking an Assistant General Manager at our Hoffman Estates site to lead a high-performing vehicle operations team and ensure a top-tier customer experience. You will apply operational, sales, and financial acumen, mentor staff, and drive processes with emphasis on leadership, integrity, adaptability, and positivity as part of our Fortune 500 culture.

You’ll oversee dealership-driven sales, customer service excellence, and cross-functional collaboration while

Qualifications

• High School or GED required.
• College education preferred.
• 5+ years of people management experience.
• 7+ years of customer service experience.
• CRM experience preferred; valid driver’s license required.

Responsibilities

• Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
• Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
• Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
• Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
• Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
• Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
• Ensure the use of marketing tools on selected customer accounts as instructed.
• Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
• Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability.
• Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed.
• Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
• Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
• Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Ability to always demonstrate polished and professional behavior
• Strong communication and presentation skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external customers
• Forward-thinking; adept and comfortable with change; ability to act as a “change champion”
• Detail oriented and consistent in the execution of job duties
• High School or GED required
• College education preferred
• 5+ years of people management experience
• 7+ years of customer service experience
• Automotive/auction experience preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

Skills

Leadership

Communication

Customer focus

Team development

Sales orientation

Education

High School or GED

College education preferred

Tools

CRM

Microsoft Excel

Job description

ADESA, a Carvana owned company, is seeking an Assistant General Manager at our Hoffman Estates site to lead a high-performing vehicle operations team and ensure a top-tier customer experience. You will apply operational, sales, and financial acumen, mentor staff, and drive processes with emphasis on leadership, integrity, adaptability, and positivity as part of our Fortune 500 culture.

You’ll oversee dealership-driven sales, customer service excellence, and cross-functional collaboration while