Assistant General Manager at KidStrong Pflugerville

Skilz for Kids; Pflugerville (TX); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Paid time off

Training & development

Free KidStrong membership for child

50% off camps and birthday parties

Job summary

KidStrong Pflugerville is seeking an Assistant General Manager to lead center growth, inspire coaches, and deliver an exceptional experience for kids and families. You’ll be second-in-command to the GM, driving memberships, events, and program quality.

The role blends hands-on coaching (5-10 hrs/week), team leadership, operations, and customer service. Requires youth-development background, sales drive, and tech fluency with Google Workspace and LearnUpon.

Qualifications

• Experience leading a team and driving sales growth.
• Ability to coach and mentor staff.
• Strong customer service orientation with families.

Responsibilities

• Lead member acquisition and close memberships.
• Manage events and promotions to boost revenue.
• Oversee center operations and KPI tracking.
• Coach and develop staff using KidStrong framework.

Skills

Sales

Leadership

Coaching

Operations

Team management

Customer service

Kids development

Tech savvy

Tools

Google Workspace

LearnUpon

ADP

CareerPlug

CRM software

Job description

Benefits:

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Are you a high-energy leader who loves coaching kids, driving sales, and building an active, thriving community?

At KidStrong we help kids win at life through dynamic physical, mental, and character-building programs. As our Assistant General Manager, you'll be the second-in-command to the General Manager - driving center growth, inspiring our coaching staff, and delivering an exceptional experience for our kids and families!

Why You'll Love Working Here

• Competitive Pay: $37,000 - $42,000 / year (Full-Time, ~40 hrs/week)
• Great Perks for Your Family: 1 FREE KidStrong membership for your child + 50% off camps and birthday parties!
• Paid Time Off: PTO + Sick Days
• Career Advancement: Clear pathways for internal growth and leadership development
• Awesome Work Culture: A high-energy, purpose-filled environment where your impact is felt every day

What You'll Do

1. Sales & Growth

• Lead member acquisition by conducting outbound call drives (75-100 calls/day) to new and interested leads.
• Finalize trial sales and memberships both over the phone and in-center.
• Sell and schedule revenue-boosting events, including Spring/Summer camps, birthday parties, and community pop-ups.

2. Team Leadership & Coaching Culture

• Serve as Manager on Duty (MOD) when the General Manager is off.
• Partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
• Foster a feedback-rich coaching culture ("see something, say something") and model high standards across Slack, email, and center operations.
• Manage the Lead Coach/Sales Manager.

3. Center Operations & Experience

• Track center KPIs, sales numbers, and member retention to make smart operational decisions.
• Deliver top-tier customer service, resolving family inquiries and maintaining strong community relationships.
• Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.

4. Hands-On Coaching (5-10 Hours/Week)

• Deliver the KidStrong curriculum focusing on Brain, Physical, and Character development for kids ages 15 months to 11 years.
• Use the KS Coaches App to track attendance, awards, and student progress.

Who You Are

• Child Development & Athletic Background: Prior coaching/sports experience working with kids (ages 15 mos - 11 yrs) is a must. Pediatric OT/PT experience is a major plus!
• Driven Sales Mindset: Comfortable making high-volume outbound phone calls, closing sales, and hitting performance goals.
• Natural Leader: You lead by example, bring high energy, and embrace a growth, low-ego mindset ("Best Idea Wins!").
• Physically Active: Comfortable working in an active environment (moving through classes, setting up equipment up to 25 lbs, and physically engaging with kids).
• Tech-Savvy: Proficient with Google Workspace/Microsoft platforms and comfortable learning systems like LearnUpon, ADP, CareerPlug, or CRM software.
• Certified: CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Schedule & Location

• Schedule: Typically 4 weekdays + 1 weekend shift (dependent on center needs).
• Location: In-Person at KidStrong Pflugerville (Austin, TX).

CENTER CULTURE

Work hard. Have fun. Be a little silly. Care deeply. We bring energy, passion, and purpose every day. We push each other, support each other, and give our best for our kids and families. Hard-working. Passionate. Energetic. Fun. That's us.