Assistant General Manager at KidSrong North Austin

KidStrong Texas; Austin (TX); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Free KidStrong membership for your kid

50% off camps and birthday parties

PTO & Sick Days

Training & development

Career advancement

Job summary

KidStrong North Austin is seeking an Assistant General Manager to act as the second-in-command to the General Manager, driving center growth and leading a high-energy coaching team. You will manage sales, events, and member experience while mentoring coaches and maintaining brand standards.

The role includes hands-on coaching (5–10 hours/week), overseeing operations, and delivering exceptional service to families in North Austin.

Qualifications

• Coaching/sports experience with kids is required.
• CPR certification or willingness to obtain it.
• Strong outbound sales and leadership capabilities.

Responsibilities

• Lead member acquisition with outbound calls (75–100/day).
• Finalize trial sales and memberships in-center or over the phone.
• Sell and schedule events (camps, birthday parties, community pop-ups).
• Onboard, train, and mentor coaches using KidStrong DNA framework.
• Manage Lead Coach/Sales Manager and uphold center KPIs.
• Deliver KidStrong curriculum and track progress via KS Coaches App.

Skills

Sales

Leadership

Coaching

Customer Service

Team Management

Communication

Education

CPR certification

KidStrong HQ Coach Certification

Tools

Google Workspace

Microsoft 365

LearnUpon

ADP

CareerPlug

CRM

Job description

Benefits

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Are you a high-energy leader who loves coaching kids, driving sales, and building an active, thriving community?

At KidStrong we help kids win at life through dynamic physical, mental, and character-building programs. As our Assistant General Manager, you'll be the second-in-command to the General Manager—driving center growth, inspiring our coaching staff, and delivering an exceptional experience for our kids and families!

Why You’ll Love Working Here

• Competitive Pay: $37,000 – $42,000 / year (Full-Time, ~40 hrs/week)
• Great Perks for Your Family: 1 FREE KidStrong membership for your child + 50% off camps and birthday parties!
• Paid Time Off: PTO + Sick Days
• Career Advancement: Clear pathways for internal growth and leadership development
• Awesome Work Culture: A high-energy, purpose-filled environment where your impact is felt every day

What You’ll Do

1. Sales & Growth

• Lead member acquisition by conducting outbound call drives (75–100 calls/day) to new and interested leads.
• Finalize trial sales and memberships both over the phone and in-center.
• Sell and schedule revenue-boosting events, including Spring/Summer camps, birthday parties, and community pop-ups.

2. Team Leadership & Coaching Culture

• Serve as Manager on Duty (MOD) when the General Manager is off.
• Partner with the GM to onboard, train, evaluate, and mentor coaches using the KidStrong Coach DNA framework.
• Foster a feedback-rich coaching culture ("see something, say something") and model high standards across Slack, email, and center operations.

• Manage the Lead Coach/Sales Manager.

3. Center Operations & Experience

• Track center KPIs, sales numbers, and member retention to make smart operational decisions.
• Deliver top-tier customer service, resolving family inquiries and maintaining strong community relationships.
• Oversee daily, weekly, and monthly center maintenance, equipment safety, and brand standards.

4. Hands-On Coaching (5–10 Hours/Week)

• Deliver the KidStrong curriculum focusing on Brain, Physical, and Character development for kids ages 15 months to 11 years.
• Use the KS Coaches App to track attendance, awards, and student progress.

Who You Are

• Child Development & Athletic Background: Prior coaching/sports experience working with kids (ages 15 mos – 11 yrs) is a must. Pediatric OT/PT experience is a major plus!
• Driven Sales Mindset: Comfortable making high-volume outbound phone calls, closing sales, and hitting performance goals.
• Natural Leader: You lead by example, bring high energy, and embrace a growth, low-ego mindset ("Best Idea Wins!").
• Physically Active: Comfortable working in an active environment (moving through classes, setting up equipment up to 25 lbs, and physically engaging with kids).
• Tech-Savvy: Proficient with Google Workspace/Microsoft platforms and comfortable learning systems like LearnUpon, ADP, CareerPlug, or CRM software.
• Certified: CPR certified (or willing to obtain) and ready to complete KidStrong HQ Coach Certification.

Schedule & Location

• Schedule: Typically 4 weekdays + 1 weekend shift (dependent on center needs).
• Location: In-Person at KidStrong North Austin (Austin, TX).

CENTER CULTURE

KidStrong North Austin is a team that genuinely cares about each other, our kids, and our families. We have a lot of fun, laugh a lot, and bring good energy into the center every day. We’re not here just to clock in and clock out, we really enjoy being around each other and getting to watch our kids and families grow. We support each other, look out for one another, and want everyone who walks through our doors to feel like they’re part of something. If you’re looking for a team where you can have fun, make an impact, and grow alongside some great people, come join us in North Austin!