Assistant General Manager (AGM)

Quail West; Naples, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus opportunity

Medical, dental, vision benefits

401(k) with employer match

Generous Paid Time Off

Company-paid life & disability

Professional development opportunities

Complimentary employee meals

Job summary

Quail West Golf & Country Club in Naples, FL seeks an Assistant General Manager to partner with the COO/GM, lead daily operations, mentor department heads, and uphold exceptional member experiences.

The AGM will oversee budgeting, forecasting, resource management, and strategic initiatives, while serving as acting GM in the COO/GM's absence; a proven hospitality executive with 10+ years in private clubs or luxury properties is required.

Qualifications

• At least 10 years of progressive executive leadership in private clubs or luxury hospitality.
• Strong knowledge of club F&B operations and member service.
• Proven ability to develop leadership teams.
• Financial acumen including budgeting and planning.
• Excellent communication and interpersonal skills.
• Integrity and collaborative leadership.
• Bachelor's in Hospitality Management preferred; CCM encouraged.

Responsibilities

• Oversee daily operations with COO collaboration.
• Coach and develop department heads.
• Ensure outstanding member service across operations.
• Lead budgeting, forecasting, and resource management.
• Act as General Manager in COO/GM's absence.

Skills

Executive leadership

Hospitality operations

Budgeting & planning

Mentoring capability

Strategic thinking

Communication skills

Relationship building

Education

Bachelor's degree in Hospitality Management

CCM designation encouraged

Job description

Description

As our Club continues to grow and evolve, we're investing in our future by expanding our executive leadership team with a newly created Assistant General Manager position. This role reflects our commitment to providing an even higher level of support to our members, our department leaders, and our team members while ensuring operational excellence across the Club.

Reporting directly to the COO/General Manager, the Assistant General Manager will serve as a trusted strategic partner, helping lead daily operations, mentor department leaders, and ensure every aspect of the Club reflects the exceptional standards our members expect.

If you're a collaborative hospitality executive who enjoys developing leaders, elevating service, and helping shape the future of an award-winning private club, we'd love to meet you.

Why You'll Love Working Here:

• Join one of Southwest Florida's most prestigious private country clubs.
• Become part of an executive leadership team focused on collaboration, innovation, and continuous improvement.
• Help shape a newly created leadership position with meaningful influence across the Club.
• Lead exceptional department heads while supporting a culture centered on hospitality excellence.
• Make a lasting impact on both the member experience and employee experience.

What You'll do:

As the AGM, you'll help oversee the Club's daily operations while partnering closely with the COO to execute strategic initiatives and operational priorities. Your responsibilities will include:

• Coaching, mentoring, and developing department leaders to achieve exceptional performance.
• Ensuring consistently outstanding service standards across all member-facing operations.
• Partnering with Club committees and leadership to enhance member engagement and satisfaction.
• Leading operational planning, budgeting, forecasting, and resource management.
• Driving accountability, operational consistency, and continuous improvement.
• Supporting strategic initiatives that strengthen the Club's long-term success.
• Serving as acting General Manager during the COO/General Manager's absence.

What We're Looking For:

The ideal candidate is a visible, relationship-driven hospitality executive who combines operational excellence with strategic thinking.

Successful candidates will bring:

• At least 10 years of progressive executive leadership experience within private clubs, luxury hospitality, resorts, or similar high-end service organizations.
• Deep knowledge of club food and beverage operations and member service.
• A demonstrated ability to develop high-performing leadership teams.
• Strong financial and business acumen, including budgeting and operational planning.
• Outstanding communication, relationship-building, and interpersonal skills.
• A proven record of improving operations while enhancing the member experience.
• The confidence to serve as a trusted advisor and thought partner to the COO.
• Impeccable integrity, sound judgment, and a collaborative leadership style.

A bachelor's degree in Hospitality Management or a related field is preferred. Equivalent executive hospitality experience will also be considered. Certified Club Manager (CCM) designation is encouraged but not required.

The Leadership Qualities That Matter Most:

At Quail West, we're looking for someone who:

• Leads with integrity and professionalism.
• Inspires and develops others.
• Builds trust through visibility and authentic relationships.
• Thinks strategically while remaining engaged in day-to-day operations.
• Makes thoughtful decisions with confidence.
• Balances exceptional member experiences with sound business practices.
• Champions accountability, collaboration, and continuous improvement.

Compensation & Benefits

Quail West offers a highly competitive executive compensation package that includes:

• Competitive base salary
• Annual bonus opportunity
• Comprehensive medical, dental, and vision benefits
• 401(k) with employer match
• Generous Paid Time Off
• Company-paid life & disability insurance
• Professional development opportunities
• Complimentary employee meals
• And much more!

Why Quail West?

Quail West Golf & Country Club is recognized for exceptional amenities, outstanding hospitality, and an unwavering commitment to excellence. Every member interaction is an opportunity to create memorable experiences, and every team member contributes to our culture of service.

Our Core Values guide everything we do:

• Respect
• Ownership
• Collaboration
• Inspiring Excellence
• Recognition

If you're excited by the opportunity to help shape the future of an exceptional Club while leading talented teams and delivering extraordinary member experiences, we encourage you to apply.