Assistant General Manager (AGM)

Wooden Paddle; Lemont (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid Time Off

Meal/Dining stipend

Employee discounts (in- and off-hours)

Holiday meals provided

Company events & coaching

Job summary

Wooden Paddle is hiring an Assistant General Manager in Illinois. You will join the management team to train and mentor a front-of-house team, ensure outstanding hospitality, and manage day-to-day operations with real-time staffing and labor cost control.

You’ll lead presentable, ready-to-show dining rooms while maintaining strong service standards. Ideal candidates have 1+ year in high-volume, upscale restaurants, a GM-level mindset, ServSafe and BASSET certifications, and availability for 45

Qualifications

• At least 1 year of professional serving or hosting experience, preferably in high-volume, upscale-casual restaurants.
• At least 1 year of high-volume restaurant experience in an Assistant General Manager, or equivalent, role.
• Upscale or fine-dining restaurant experience in an Assistant General Manager role - a major plus!
• Must have current ServSafe Manager and BASSET Certifications
• Must be at least 21 years old
• Must have open availability - including nights, weekends, and holidays
• Must have the ability to regularly work 45-ish hours per week

Responsibilities

• Develop a High-Performing Dining Room Team.
• Deliver ‘Good-Time’ Hospitality, Every Time.
• Smooth Day-to-Day Operations.
• Real-Time Staffing & Labor Cost Control.
• Ready-to-Show Dining Rooms.

Skills

Team building

Hospitality mindset

Labor cost control

Coaching and mentoring

Attention to detail

High energy

Education

ServSafe Manager Certification

BASSET Certification

Tools

Toast

SevenRooms

7Shifts

Margin Edge

Job description

IS THIS JOB FOR YOU?

• Do you have a natural knack for developing team members and helping them become high performers?
• Do you live and breathe hospitality? Are you obsessed with making people feel welcome, valued, and taken care of?
• Are you a bit fanatical about the details, making sure things are buttoned-up and done just right?
• Are you comfortable and confident managing labor costs, keeping staffing within budget while maintaining great service?
• Are you the type of person that takes your work seriously, but doesn't take yourself too seriously?

Yes?! Then YOU should join our team!

WHY WORK HERE?:

Here are some of the perks!

• PPO medical, dental, & vision Insurance with 50% company contribution
• 401K retirement savings plan w/ 3% company match
• 1 week of paid time off
• Flexible days off, typically back-to-back
• A generous, never-expires, $150 monthly food & drink allowance
• A free, $25 dining allowance every day you work
• A 50% employee discount on food while you're working
• A 20% employee discount on food & drinks anytime you're not working, for you & your whole table
• Free Thanksgiving & Christmas dinner boxes for you & your family - don’t cook on your holidays!
• Attendance at fun, "State of the Company" company events twice a year
• Access to lots of company-paid business coaching & resources
• As a company, we run on EOS; so we're a collaborative, strategic, and winning team (i.e. no more meetings that just waste your time - promise!)
• Thanksgiving Day, Christmas Day, & your birthday off, automatically
• The opportunity to grow quickly with a forward-thinking company that regularly reinvests in itself and its people

WHAT DOES A TYPICAL DAY LOOK LIKE?:

RESPONSIBILITIES

As our Assistant General Manager, you'll have a seat on the management team. These are the results you'll be hired to accomplish:

» ① Develop a High-Performing Dining Room Team

You’ll train and mentor a front-of-house *dream team* with very hands-on, side-by-side coaching every shift. Every day, you’ll be in the thick of it - teaching your team to master steps of service, sharpening their menu knowledge, and giving on-the-spot feedback to help them grow a little bit more every day.

» ② Deliver ‘Good-Time’ Hospitality, Every Time

From the first hello to the last thank you, you'll make sure that every guest experiences our good-time hospitality, every time.

» ③ Smooth Day-to-Day Operations

You’ll ensure the day-to-day operations run smooth like butta. And when sh*t inevitability hits the fan? You're there, sleeves rolled up, ready to help.

» ④ Real-Time Staffing & Labor Cost Control

You’ll ensure that every shift is staffed 'just right'. Not too many people, but not too few either - just the right amount to make magic happen, without breaking the bank.

» ⑤ Ready-to-Show Dining Rooms

You’ll lead the charge to make sure our dining rooms are presentable, so fresh, and so clean clean.

As a disclaimer:

This is a dynamic position, in a rapidly growing company, in an always-changing industry. That means that this position and its responsibilities will continue to evolve. So, if you're change-adverse, this job ain't it.

That being said - if you're good with change, and are willing to try new things - you'll love this job, and it'll love you right back.

PAY

The total compensation for this position will be between $60000.00 - $70000.00 per year. Base salary depends on relevant experience, and quarterly bonus potential is based on sales, profitability, and completion of special projects.

WORK SCHEDULE

This position is full-time and salaried, with a semi-set schedule that allows for flexibility. Days off are typically back-to-back. Our Assistant General Manager will work 5 days, and typically 45-ish hours per week.

WILL YOU FIT IN HERE?

Our team has been built - brick by brick - on shared core values. And no, they’re not just bullsh*t words slapped on a wall - they’re who we are at our core - and they’re non-negotiables for working here. You’ll feel super comfy and right at home if these words describe you:

» You Come With Batteries Included

You’re a high-energy self-starter who jumps into action, and doesn’t need hand-holding to get things done.

» You’re Scrappy

You’re a resourceful problem solver who makes things happen; if there’s no door, you get in through a window.

» You Take Your Work Seriously

You take pride in your work, big and small, and you have a natural reflex to do things the right way.

» But, You Don’t Take Yourself Too Seriously

You’re a positive team player who’s quick to laugh at your own mistakes, open to feedback, and humble about your wins.

And if these words don’t describe you? You’ll be decidedly uncomfy here. So, fair warning - If you’re a cranky a** problem-bringer who’s cool being super-mid at your job and needs constant hand holding… may we suggest… working literally anywhere else?

JOB REQUIREMENTS:

Here are some of our must-haves & would-like-to-haves:

• At least 1 year of professional serving or hosting experience, preferably in high-volume, upscale-casual restaurants
• At least 1 year of high-volume restaurant experience in an Assistant General Manager, or equivalent, role
• Upscale or fine-dining restaurant experience in an Assistant General Manager role - a major plus!
• Must have current ServSafe Manager and BASSET Certifications
• Must be at least 21 years old
• Must have open availability - including nights, weekends, and holidays
• Must have the ability to regularly work 45-ish hours per week
• Physically able to stand for long periods, and keep up with the pace of busy restaurant
• Must have a valid driver's license and sole access to a personal vehicle
• Familiarity with Toast, SevenRooms, 7Shifts, & Margin Edge, a plus!

Wooden Paddle is 13-years-young restaurant & catering company, started in 2013.
Our purpose, and the reason we exist, is to be 'The Place You Want to Be'.
Our niche, and the thing we work really freaking hard to do better than anyone else, is creating Super Fun Dining Experiences.
Our focus is shareable, wood-fired comfort foods, artsy cocktails, & good-time energy.
As a team, we're scrappy go-getters who don't take ourselves too seriously - but we take our food, drinks, and hospitality extremely serious.
And we're all on a mission to hit 10 Million Good-Time Guest Experiences by 2033! Come for the pizza, stay for the party bb!