Assistant General Manager

Drift Coffee & Kitchen; Wilmington (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Drift Coffee & Kitchen in Wilmington, NC seeks an experienced Manager on Duty to oversee store operations, coordinate kitchen, bar, and FOH, and resolve POS issues with minimal GM involvement.

You will lead shift goals, coach staff, complete ServSafe within 30 days, and manage onboarding for new hires while protecting service quality and guest experience.

Responsibilities

• Store Operations: Successfully open and close the entire store as Manager on Duty (MOD), ensuring daily reporting is complete. Autonomously coordinate kitchen, bar, and Front-of-House (FOH) operations, and resolve complex POS and system issues without GM involvement.
• Leadership and Coaching: Set and communicate shift goals, providing real-time coaching and feedback to improve execution, quality, guest experience, and pace. Obtain ServSafe certification within 30 days.
• Team Development & Management: Own the onboarding and station training for new hires. Coach Lead Cook and Lead Barista on their shift performance. Manage and document repeated attendance and performance issues, escalating serious matters to the General Manager (GM).
• Shift Stabilization & Conflict Resolution: Cover callouts, stabilize operations during disruptions, and make real-time coverage decisions to protect labor targets. Actively manage team morale and energy. De-escalate guest concerns autonomously.
• Inventory & Facility Maintenance: Take inventory, place orders, and autonomously manage receiving and organizing deliveries. Act as the first responder for facility or equipment issues to protect service, escalating to the GM only when needed. Navigate health department inspections.

Job description

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Core Responsibilities

Store Operations: Successfully open and close the entire store as Manager on Duty (MOD), ensuring daily reporting is complete. Autonomously coordinate kitchen, bar, and Front-of-House (FOH) operations, and resolve complex POS and system issues without GM involvement.

Leadership and Coaching: Set and communicate shift goals, providing real-time coaching and feedback to improve execution, quality, guest experience, and pace. Obtain ServSafe certification within 30 days.

Team Development & Management: Own the onboarding and station training for new hires. Coach Lead Cook and Lead Barista on their shift performance. Manage and document repeated attendance and performance issues, escalating serious matters to the General Manager (GM).

Shift Stabilization & Conflict Resolution: Cover callouts, stabilize operations during disruptions, and make real-time coverage decisions to protect labor targets. Actively manage team morale and energy. De-escalate guest concerns autonomously.

Inventory & Facility Maintenance: Take inventory, place orders, and autonomously manage receiving and organizing deliveries. Act as the first responder for facility or equipment issues to protect service, escalating to the GM only when needed. Navigate health department inspections.