General Manager

Ontario Trillium Foundation; Oak Lawn (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus Program

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

Ontario Trillium Foundation is seeking a General Manager to oversee restaurant operations. The GM will ensure employees meet their job responsibilities, maintain customer satisfaction, and meet budgeted sales targets. Key responsibilities include hiring and training staff, providing effective communication, managing complaints, and controlling costs. This position promises a competitive pay structure along with various benefits including health insurance, a bonus program, and paid vacation.

Responsibilities

• Hire and train great employees who represent our core values.
• Delegate tasks to team and provide follow-up.
• Hold team accountable for their performance.
• Provide effective communication on goals during team meetings.
• Provide timely performance appraisals and development plans.
• Educate team on personnel policies and labor laws.
• Administer payroll procedures.
• Ensure team provides fast and accurate service.
• Effectively handle customer complaints and improve scores.
• Measure customer satisfaction and execute improvement plans.
• Ensure product quality and store cleanliness.
• Increase sales and control costs effectively.
• Ensure proper cash handling and inventories.

Job description

Benefits

• Bonus Program
• Employee Meals
• Competitive Pay
• Flexible Schedule
• Paid Vacation
• Health Insurance
• 401k Plan with Company Match

Job Summary

The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

Essential Responsibilities

• Hire and train great employees who represent our core values
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance
• Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures
• Ensure team provides fast, friendly and accurate service

• Effectively handle customer complaints/issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance and security standards are met
• Increase comp sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the store
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place