General Manager

My Place Hotels; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

PTO

Health Insurance

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotels in Billings, MT, seeks a General Manager to lead a small team and oversee all hotel operations. You will drive strategic planning, guest satisfaction, and daily management across departments, from front desk to maintenance.

Responsibilites include HR, safety, quality, and community relations while upholding brand standards and the Stay Rewarded program for guests and staff. Occasional travel applies.

Qualifications

• Bachelor's degree required.
• Experience leading a small team in hotel/guest-facing operations is preferred.
• Excellent communication and organizational skills essential.

Responsibilities

• Lead development and execution of strategies to drive the hotel's success and long-term goals.
• Oversee HR activities including hiring, training, and scheduling for a small team.
• Ensure safety protocols are followed to protect guests, staff, and property.
• Maintain high quality standards across all areas to optimize guest experience.
• Oversee maintenance and upkeep to keep the property in top condition.
• Build positive relationships with the local community and promote the Stay Rewarded program.
• Support sales and marketing efforts to improve occupancy and brand presence.
• Make informed decisions impacting operations, staff, and guests.
• Communicate effectively to keep staff informed and motivated.
• Be ready to perform any hotel role as needed (front desk, housekeeping, etc.).

Skills

Basic Computer Skills

Strong Communication Skills

Organizational Abilities

Technical Understanding

Dependability

Attention to Detail

Education

Bachelor's degree

Job description

Location: My Place Hotel- Billings MT

About the Role:

As the General Manager of My Place Hotel, you'll be at the helm of a small yet dynamic and complex business. This role is perfect for someone who enjoys wearing many hats and thrives in a hands‑on environment. With a small team of employees, you'll have the unique opportunity to be involved in every aspect of hotel operations, from strategic planning to daily guest interactions. This is a role for a leader who takes pride in ensuring the hotel runs efficiently.

What You'll Do:

As the General Manager, you will have a broad range of responsibilities.

• Strategic Planning: Lead the development and execution of strategies to drive the hotel's success and achieve long‑term goals.
• Human Resource Management: Oversee many aspects of HR, including hiring, training, scheduling, and managing a small team of diverse employees.
• Safety and Security: Ensure that all safety protocols are followed to protect guests, staff, and property.
• Quality Assurance: Maintain high standards of quality across all areas of the hotel, ensuring that guests receive the best possible experience.
• Property Maintenance: Oversee the maintenance and upkeep of the hotel, ensuring that everything is in working order and looking its best.
• Community Relations: Build and maintain positive relationships with the local community to enhance the hotel's reputation and drive business.
• Brand Loyalty: Foster a strong connection to the My Place brand by consistently delivering top‑notch service and amenities. Promoting My Place Hotels' loyalty program Stay Rewarded to employees, guests, and community members.
• Accounting and Payroll: Manage the hotel's finances and cash handling, to ensure accuracy.
• Sales and Marketing Support: Assist in driving sales and marketing efforts to promote the property and increase occupancy.
• Decision‑Making: Make informed decisions that impact the hotel's operations, staff, and guests.
• Communication: Serve as the central point of communication, ensuring that all staff are informed, motivated, and working together seamlessly.
• Competitor Awareness: Stay informed about local competition and adjust strategies to keep the hotel ahead in the market.
• Hands‑On Management: Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast‑in‑bed.

What We're Looking For:

To succeed as a General Manager, you'll need the ability to adapt to a wide range of tasks:

• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications.
• Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with staff, guests, and community members.
• Organizational Abilities: Strong multi‑tasking and organizational skills to keep the hotel running smoothly.
• Technical Understanding: A good grasp of engineering principles to oversee maintenance tasks.
• Dependability: A reliable, professional approach, with consistency and dedication.
• Attention to Detail: A meticulous eye for detail to enforce brand standards.

Physical Demands:

Ability to drive a vehicle and travel by airplane.

Ability to inspect all areas of the hotel premises.

Capable of assisting guests in emergency situations.

Willingness and ability to perform the duties of any hotel position.

Licenses or Certification:

Valid driver's license

Insurability for driving

Education and/or Experience:

Bachelor's degree

Supervisory Responsibility:

As the General Manager, you will supervise and lead all hotel staff.

Travel:

Occasional overnight travel will be required.

Safety Requirements:

Must be aware and conform to all safety requirements when in the facility, operating motor vehicles, or in the field performing duties for the company.

Benefits:

• Competitive Pay: $70,000 - $90,000
• PTO
• Health Insurance
• Direct Deposit
• Cross-Training
• Growth Potential