Assistant General Manager

Goldfish Swim School - Winter Garden; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Health insurance

Job summary

Goldfish Swim School - Winter Garden is seeking an experienced leader to drive the business to the next level in a fast-growing school. You will oversee daily operations, manage staff performance, and ensure exceptional swim instruction with a focus on safety and customer service.

The role requires a background in people management, strong communication, and a passion for teaching kids to swim and stay safe around the water. Evening and weekend availability is expected as part of the schedule.

Qualifications

• One or more years management experience required.
• Excellent interpersonal communication and organizational skills.
• Must pass background examinations (included with training)

Responsibilities

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Onboarding: trains and oversees new staff to provide superior swim instruction and golden customer service to the students and families of GSS.
• Provides sales and marketing training to all qualified sales staff to better promote the program.
• Gains knowledge and experience with all technology programs to achieve a high level of competence to assist with booking, scheduling, reporting, and all administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
• Gains a high level of knowledge and experience in the GSS pump room operations necessary to maintain a safe and sanitary swim environment and troubleshoot as necessary.
• Believes in developing from within: actively seeks to coach and develop employees and believes in developing from within.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

Skills

Leadership

People management

Communication

Organization

Interpersonal skills

Customer service

Education

High school diploma or GED

Bachelor’s degree or higher preferred

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Health insurance

We have a mission to teach kids how to swim and be safer in and around the water, while making their experience GOLDEN! Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference? Check out Goldfish Swim School!

We're looking for an experienced leader who can drive our business to the next level. Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

A successful candidate possesses the following characteristics:

• Loves leadership and all of the challenges and triumphs that come with
• Has a keen eye for detail
• Is or can become passionate about the mission of teaching kids to swim and be safe around the water
• Has strong operational experience
• Understands the importance of building strong relationships
• Has some grass roots marketing experience
• Comfortable with on the spot problem solving in stressful situations
• Ability to quickly pivot or regroup when things don't go as planned

Benefits:

• Competitive pay
• Paid Vacation
• Bonus Structure
• Positive Work Environment
• Retirement Contribution

Requirements:

• Ability to work with children
• Some evenings until 8pm (~2/week) and one weekend day per week (5 hour shift, done by 2pm)
• 1+ Years of people management experience
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Duties and Responsibilities:

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Onboarding: trains and oversees new staff to provide superior swim instruction and golden customer service to the students and families of GSS.
• Provides sales and marketing training to all qualified sales staff to better promote the program.
• Gains knowledge and experience with all technology programs to achieve a high level of competence to assist with booking, scheduling, reporting, and all administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
• Gains a high level of knowledge and experience in the GSS pump room operations necessary to maintain a safe and sanitary swim environment and troubleshoot as necessary.
• Believes in developing from within: actively seeks to coach and develop employees and believes in developing from within.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

• One or more years management experience required.
• High school diploma or GED is required.
• Bachelor's degree or higher preferred.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
• Two or more years as a swimming instructor preferred.

Certificates and Licenses:

Maintains active Lifeguard, CPR/AED and first Aid certification. NOT required when applying, but must be willing to achieve certification(s) in the first 60 days of employment. Certified Pool Operator certification and Lifeguard Instructor certification highly recommended.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.