Assistant General Manager II

Service Experts; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Life and disability insurance options

World Class Training opportunities

Career Development opportunities

Job summary

Service Experts is seeking an Assistant General Manager in Jacksonville, Florida, to lead the Field Management team. You will define objectives, coordinate service activities, and ensure operational efficiency while fostering a motivating environment for your team.

This role requires a Bachelor's Degree and significant HVAC experience, with a strong focus on customer service and communication abilities. Enjoy a competitive pay package, health benefits, and career development opportunities.

Qualifications

• 5+ years experience in the HVAC industry including sales, installation, and service.
• Strong technical troubleshooting skills.
• Valid driver’s license required.

Responsibilities

• Lead the Field Management team by defining objectives and priorities.
• Coordinate activities of service departments to drive operational efficiency.
• Analyze customer satisfaction feedback and follow up appropriately.

Skills

Customer service

Technical troubleshooting

Communication abilities

Supervisory experience

Education

Bachelor’s Degree in Business or related field

Job description

Welcome!

The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume/capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager on sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications

• Bachelor’s Degree in Business, Operations or related field
• 5+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Strong technical troubleshooting skills
• Valid driver’s license

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Minimum Experience: 6+

Years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]