Assistant General Manager II

Service Experts LLC; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Holidays

Career Development opportunities

Job summary

Service Experts Heating & Air Conditioning in Jacksonville, FL is seeking an Assistant General Manager II to lead the Field Management team, setting objectives and deadlines to meet short-term goals. You will coordinate service departments to drive efficiency and support a growing sales organization.

The role requires a Bachelor’s degree in Business or related field and 5+ years of HVAC experience with supervisory responsibilities.

Qualifications

• Bachelor’s Degree in Business, Operations or related field
• 5+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Valid driver’s license

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates and service levels

Skills

HVAC industry experience

Supervisory experience

Customer service

Budget analysis

Operations coordination

Education

Bachelor’s Degree in Business/Operations or related field

Job description

## Assistant General Manager IIApplylocations: Jacksonville, Floridatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R101221Welcome!The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.**Key Responsibilities:*** Implements organizational policies and goals in conjunction with the General Manager* Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency* Assists with leading a successful Sales Team* Assists with budget analysis and setting profitability goals* Helps ensure payroll processes are accurate and on time* Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels* Manages dispatchers and technician scheduling to maximize call volume/capacity* Ensures Health, Safety and Environmental processes are followed* Analyzes customer satisfaction feedback and follows up appropriately* Supports the General Manager on sales goal planning and tracking* Helps develop ongoing performance feedback and counseling for employees* Adheres to HR standards and guidelines on reviews, counsel and discipline**Qualifications:*** Bachelor’s Degree in Business, Operations or related field* 5+ years experience in the HVAC industry including sales, installation and service* Supervisory experience required* Excellent customer service and communication abilities* Strong technical troubleshooting skills* Valid driver’s license**What Do We Offer You as a Service Experts Employee?** Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:* Competitive Pay with incentive opportunities* Paid Time Off and Company Holiday Pay* Medical, Dental, and Vision Insurance programs* 401(k) Retirement Savings Plan with company matching contributions* Life Insurance and disability insurance options* Supplemental benefit programs* World Class Training opportunities through our Experts University* Career Development opportunitiesMinimum Experience: 6+ Years Minimum Education: Bachelor's Degree*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*